Shay Johnson
Port Angeles
Summary
Professional in software testing, prepared for leadership roles in quality assurance. Extensive background in managing testing processes and improving product reliability. Known for fostering team collaboration and achieving results in dynamic environments, with key skills in manual testing and defect management.
Overview
19
19
years of professional experience
Work History
Senior Quality Assurance Engineer/Test Lead
Kaiser Permanente-(Oregon / Washington Remote)
06.2013 - 01.2025
- Lead testing on various medium to large projects (which included smoke, manual, automated, functional, regression, system, and end to end testing) with testing budgets that ranged from $25,000.00 to over $500,000.00.
- I ensured that projects finished within the testing/release schedule and on budget.
- I lead test teams of 2 to 10+ resources which included manual and automation testers that resided in multiple onshore and offshore locations.
- I created, reviewed and approved test scenarios and test cases based on business and functional requirements for each project.
- I facilitated meetings with Business Partners, Project Managers, Product Owners, Developers and Application owners to understand and achieve clarity on requirements, discuss issues/defects/bugs identified during test execution, and go over results with our partners to ensure all teams involved agreed the system changes met the business needs.
- I assisted in the creation of test strategies, created estimates, test plans, test summaries, test evidence documentation, weekly status reports, tracked budgets and ensured testing artifacts met the needs of our Business Partners, Product Owners and Compliance Department.
- I attended and participated in the daily scrum (stand-up), sprint planning, sprint review, product backlog refinement and sprint retrospective ceremonies for Agile projects assigned to my team.
BA/QA Analyst for Kaiser Permanente
Apex Systems Inc. (Denver CO)
Denver, CO
06.2012 - 01.2013
- Created user stories (Test Scenarios) for the Colorado Health Care Exchange project for Kaiser Permanente. Analyze Financial Reports and report defects found within the reports generated by the Xcelys claims system. Update and execute user acceptance test cases for the financial module within the claims system. Report defects found while testing code changes made to the Xcelys financial module. Work with other test teams on the Xcelys project to come up with a comprehensive UAT test plan for testing other regions roll out of the Xcelys claims system.
QA Analyst-Expert for Ameriprise Financial
Ajasa Technologies Inc. (Minneapolis MN/Remote)
Minneapolis, MN
12.2011 - 05.2012
- Performed testing for major system changes made to their annuity/life insurance system (AdminServer). Created and executed pre-UAT and UAT test scripts for Annuity Product, living benefit, and death benefit additions, changes, and enhancements. Partnered with other testers to develop test plans, monitor and track results, and account for any gaps in the work effort. Documented defects and defect resolution within HP Quality Center. Prioritized and effectively managed multiple deliverables and projects simultaneously.
QA Analyst for Kaiser Permanente
Apex Systems Inc. (Denver CO)
Denver, CO
09.2011 - 01.2012
- Performed testing and quality assurance of the functional applications, and configuration of the custom financial and accounting software for a new claims system (Xcelys). Executed existing manual test scripts for UAT testing efforts. Identified defects, issues, risks, and bottlenecks within the software system. Worked closely with stakeholders and team members to resolve defects discovered while testing the new claims system.
Business Systems Analyst (5 years)
Ameriprise Financial (Minneapolis MN)
Minneapolis, MN
07.2006 - 07.2011
- Acted as Test Co-Lead for major system changes on a series of Annuity living benefit riders. Mapped test plan and conversion approach, delegated test cases to contractors, and monitored and assisted their progress throughout project. Worked extensively with Actuary to identify and resolve system calculation errors. Co-led the launching of four new Annuity Products. Completed all necessary database builds and changes, developed and executed test cases, and utilized and followed change control processes and procedures. Wrote and executed pre-UAT and UAT test scripts for Annuity Product, living benefit, and death benefit additions, changes, and enhancements. Partnered with other systems testers to develop test plans, monitor and track results, and account for any gaps in the work effort. Resolved post-implementation change requests and problems. Involved in the process of bringing a new system (AdminServer) on board through all phases of the Project: Requirements gathering, design review, receipt of multiple iterations of system builds, writing and execution of test cases, and documentation and resolution of defects within Mercury Quality Center. Prioritized and effectively managed multiple deliverables and projects simultaneously.
Education
High School Diploma -
St Croix Central
Hammond, WISkills
- Test case design
- Manual testing
- Functional testing
- User acceptance testing
- Regression testing
- Software development life cycle
- Integration testing
- Requirements analysis
- Agile methodology
Timeline
Senior Quality Assurance Engineer/Test Lead
Kaiser Permanente-(Oregon / Washington Remote)
06.2013 - 01.2025
BA/QA Analyst for Kaiser Permanente
Apex Systems Inc. (Denver CO)
06.2012 - 01.2013
QA Analyst-Expert for Ameriprise Financial
Ajasa Technologies Inc. (Minneapolis MN/Remote)
12.2011 - 05.2012
QA Analyst for Kaiser Permanente
Apex Systems Inc. (Denver CO)
09.2011 - 01.2012
Business Systems Analyst (5 years)
Ameriprise Financial (Minneapolis MN)
07.2006 - 07.2011
High School Diploma -
St Croix Central