Shay Martin
Seattle
Summary
Dynamic and efficient team player recognized for exceptional customer service skills and a commitment to fostering positive client relationships. Resourcefulness and keen attention to detail complement a proven ability to quickly master new skills and adapt to changing environments. Academic achievements highlight a strong work ethic and discipline, underscoring dedication to continuous personal and professional growth. Eager to leverage these strengths in a challenging role that values collaboration and excellence.
Overview
4
4
years of professional experience
Work History
Subaru Express Advisor
Walkers Renton Subaru
Renton, WA
04.2025 - 03.2026
- Provided exceptional customer service as an Express Service Advisor, ensuring prompt and efficient vehicle maintenance and repair
- Managed a high volume of customer inquiries, addressing concerns and providing accurate information on services offered
- Collaborated with technicians to prioritize work orders based on urgency and availability of parts, optimizing workflow efficiency
- Maintained detailed records of all service requests, including customer information, vehicle specifications, and performed repairs
- Demonstrated strong product knowledge to effectively communicate recommended maintenance procedures to customers
- Resolved customer complaints or issues promptly by listening attentively and offering appropriate solutions or alternatives
- Coordinated with the parts department to ensure timely delivery of required components for scheduled repairs or maintenance tasks
- Maintained a clean and organized work area in compliance with safety regulations
- Developed and maintained positive relationships with customers, fostering loyalty and generating referrals
Barista
Safeway Starbucks
Sherwood, OR
11.2021 - 10.2024
- Managed customer line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees
- Accomplished multiple tasks within established timeframes.
- Completed pre-management training (orders, inventory, and team leadership).
- Assisted in inventory management to maintain adequate stock levels.
- Remained responsive, resourceful, and courteous when addressing customer concerns.
Education
No Degree - Math And Sustainability
Portland Community College
Portland, ORHigh School Diploma -
Sherwood High School
Sherwood, OR06-2022
Skills
- Problem Solving
- Work Organization and Prioritization
- Team Leadership
- Time management
- Written communication
- Relationship building
- Critical thinking
- Training and mentoring
- Customer service
Timeline
Subaru Express Advisor
Walkers Renton Subaru
04.2025 - 03.2026
Barista
Safeway Starbucks
11.2021 - 10.2024
High School Diploma -
Sherwood High School
No Degree - Math And Sustainability
Portland Community College