Shay Moin
Bartender
Weston,CT
Summary
Motivated professional seeking career change, offering 11 years of diverse customer facing experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target goals and customer service expectations.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
17
17
years of professional experience
Work History
Server /Bartender
Tequila Escape
Ridgefield, CT
12.2018 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Educated customers on promotions to enhance sales.
Care Coordinator
Child Guidance Center Of Mid-fairfield County
Norwalk, CT
02.2019 - 08.2020
- Identified strengths, needs, and challenges to develop individualized treatment goals.
- Administered and tracked completion of all assessments, from baseline to discharge, and entered into the appropriate database.
- Researched community-based services in order to actively connect families with appropriate resources.
- Monitored and facilitated access to services in accordance with treatment goals.
- Identified and addressed client barriers to accessing services.
- Provided ongoing support to ensure continued progress and achievement of treatment goals.
- Developed relationships with school staff and community providers to ensure client success.
Direct Care Counselor
Child Guidance Center Of Mid-fairfield County
Norwalk, CT
11.2016 - 02.2019
- Developed and facilitated therapeutic, behavioral, and skills-building groups for Extended Day Treatment program.
- Collaborated and built relationships with school and community providers throughout treatment.
- Obtained professional certifications and trained employees on various models being used within the agency.
- Documented activities and behaviors in EHR.
Therapeutic Behavioral Services Coach
New Alternatives Inc
San Diego, CA
12.2013 - 12.2015
- Provided behavioral and mental health coaching to youth ages 2 to 18 in accordance with the clinical treatment plan designed to stabilize youth, reduce risk, prevent psychiatric hospitalization and/or needing a higher level of care.
- Developed and utilized strength based interventions, skills, and education for youth and for caregivers to use for continued behavioral success.
- Collaborated with the treatment team to discuss progress and address concerns during clinical supervision.
Independent Contractor
San Diego State University Research Foundation
San Diego, CA
01.2012 - 12.2013
- Implemented Trauma-Informed Care program at Cherokee Point Elementary (CPE), as a part of the Wellness and Restorative Practice Partnership grant.
- Management of data and analysis.
- Presented results to various teams and community organizations.
- Provided mentorship to students and teachers.
- Assisted program evaluation team in developing additional assessments when needed.
- Collaborated with the Principal at CPE in order to implement programs/policies based on research findings (e.g., Cradle to Career program).
Intervention Specialist/ Presenter
Department Of Psychology
San Diego, CA
10.2011 - 06.2013
- Presented an 8-week research-based curriculum that focused on increasing knowledge about youth violence, challenging beliefs that tolerate violence, and teaching skills to address anger control strategies and social problem-solving.
- Developed and presented curriculum to over 500 students in middle school, high school, and university.
- Coordinated presentations with new schools to expand our prevention program and data collection.
- Leader and co-creator of HSH College Internship course: Developed and presented curriculum.
Guest Services Agent
Courtyard By Marriott
San Diego, CA
07.2008 - 01.2012
- Provided excellent customer service.
- Engaged in positive conflict resolution techniques with guests to ensure customer satisfaction and retention of rewards members.
- Administrative duties.
- Set and managed policies for concierge services and guest relations.
- Trained junior team members in customer service strategies and property policies.
Research Assistant
Continuity of Care
San Diego, CA
01.2010 - 07.2011
- Lead research assistant of a study designed to assess the longitudinal effects of continuity of care on a child's development.
- Administered, collected, and analyzed data.
- Conducted observations and focus group interviews.
- Conducted an independent study on “Quality of Attachment on Social-Emotional Competence and Multiple Domains of a Child's Development” and presented findings at SDSU Research Symposium.
- Earned 2011 Provost's award for most outstanding poster presentation across all research areas.
Education
Bachelor of Arts - Psychology
San Diego State University
San Diego 08.2008 - 05.2012
Skills
Customer Satisfaction
undefinedAccomplishments
- Inbound Marketing- HubSpot Academy (2021)
- Circle Of Security Parenting Facilitator(2019)
- Therapeutic Crisis Intervention Trainer- Cornell University (2018)
- Project Joy Trainer (2017)
- Reiki- Certified Reiki Practitioner (2015)
- SDSU Student Research Symposium Provost Award (2011)
- Taekwondo- Black belt (2008).
Quote
Quality is not an act, it is a habit.
Aristotle
Certification
Inbound Marketing, HubSpot Academy - 2021
Timeline
Care Coordinator
Child Guidance Center Of Mid-fairfield County
02.2019 - 08.2020
Server /Bartender
Tequila Escape
12.2018 - Current
Direct Care Counselor
Child Guidance Center Of Mid-fairfield County
11.2016 - 02.2019
Therapeutic Behavioral Services Coach
New Alternatives Inc
12.2013 - 12.2015
Independent Contractor
San Diego State University Research Foundation
01.2012 - 12.2013
Intervention Specialist/ Presenter
Department Of Psychology
10.2011 - 06.2013
Research Assistant
Continuity of Care
01.2010 - 07.2011
Bachelor of Arts - Psychology
San Diego State University
08.2008 - 05.2012
Guest Services Agent
Courtyard By Marriott
07.2008 - 01.2012
Similar Profiles
Nathan HimelsteinNathan Himelstein
Bartender/Wait Staff Member at Tequila EscapeBartender/Wait Staff Member at Tequila Escape
Ana (Anita) Victoria MedinaAna (Anita) Victoria Medina
Server/ Manager/ HR at Fuego Mexican Grill & Tequila BarServer/ Manager/ HR at Fuego Mexican Grill & Tequila Bar
Brynn MelloBrynn Mello
Waitress at Tequila Lime CantinaWaitress at Tequila Lime Cantina
Jonathan LeidnerJonathan Leidner
Assistant Teacher at Temple IsraelAssistant Teacher at Temple Israel
Iryna AkolzinaIryna Akolzina
Quality Assurance and Compliance Coordinator at JFS of GreenwichQuality Assurance and Compliance Coordinator at JFS of Greenwich