Shay Moin
Bartender
Weston,CT
Summary
Motivated professional seeking career change, offering 11 years of diverse customer facing experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target goals and customer service expectations.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
17
17
years of professional experience
Work History
Server /Bartender
Tequila Escape
Ridgefield, CT
12.2018 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Educated customers on promotions to enhance sales.
Care Coordinator
Child Guidance Center Of Mid-fairfield County
Norwalk, CT
02.2019 - 08.2020
- Identified strengths, needs, and challenges to develop individualized treatment goals.
- Administered and tracked completion of all assessments, from baseline to discharge, and entered into the appropriate database.
- Researched community-based services in order to actively connect families with appropriate resources.
- Monitored and facilitated access to services in accordance with treatment goals.
- Identified and addressed client barriers to accessing services.
- Provided ongoing support to ensure continued progress and achievement of treatment goals.
- Developed relationships with school staff and community providers to ensure client success.
Direct Care Counselor
Child Guidance Center Of Mid-fairfield County
Norwalk, CT
11.2016 - 02.2019
- Developed and facilitated therapeutic, behavioral, and skills-building groups for Extended Day Treatment program.
- Collaborated and built relationships with school and community providers throughout treatment.
- Obtained professional certifications and trained employees on various models being used within the agency.
- Documented activities and behaviors in EHR.
Therapeutic Behavioral Services Coach
New Alternatives Inc
San Diego, CA
12.2013 - 12.2015
- Provided behavioral and mental health coaching to youth ages 2 to 18 in accordance with the clinical treatment plan designed to stabilize youth, reduce risk, prevent psychiatric hospitalization and/or needing a higher level of care.
- Developed and utilized strength based interventions, skills, and education for youth and for caregivers to use for continued behavioral success.
- Collaborated with the treatment team to discuss progress and address concerns during clinical supervision.
Independent Contractor
San Diego State University Research Foundation
San Diego, CA
01.2012 - 12.2013
- Implemented Trauma-Informed Care program at Cherokee Point Elementary (CPE), as a part of the Wellness and Restorative Practice Partnership grant.
- Management of data and analysis.
- Presented results to various teams and community organizations.
- Provided mentorship to students and teachers.
- Assisted program evaluation team in developing additional assessments when needed.
- Collaborated with the Principal at CPE in order to implement programs/policies based on research findings (e.g., Cradle to Career program).
Intervention Specialist/ Presenter
Department Of Psychology
San Diego, CA
10.2011 - 06.2013
- Presented an 8-week research-based curriculum that focused on increasing knowledge about youth violence, challenging beliefs that tolerate violence, and teaching skills to address anger control strategies and social problem-solving.
- Developed and presented curriculum to over 500 students in middle school, high school, and university.
- Coordinated presentations with new schools to expand our prevention program and data collection.
- Leader and co-creator of HSH College Internship course: Developed and presented curriculum.
Guest Services Agent
Courtyard By Marriott
San Diego, CA
07.2008 - 01.2012
- Provided excellent customer service.
- Engaged in positive conflict resolution techniques with guests to ensure customer satisfaction and retention of rewards members.
- Administrative duties.
- Set and managed policies for concierge services and guest relations.
- Trained junior team members in customer service strategies and property policies.
Research Assistant
Continuity of Care
San Diego, CA
01.2010 - 07.2011
- Lead research assistant of a study designed to assess the longitudinal effects of continuity of care on a child's development.
- Administered, collected, and analyzed data.
- Conducted observations and focus group interviews.
- Conducted an independent study on “Quality of Attachment on Social-Emotional Competence and Multiple Domains of a Child's Development” and presented findings at SDSU Research Symposium.
- Earned 2011 Provost's award for most outstanding poster presentation across all research areas.
Education
Bachelor of Arts - Psychology
San Diego State University
San Diego 08.2008 - 05.2012
Skills
Customer Satisfaction
Presentations
Strategic Planning
Coaching and mentoring
Positive and upbeat
Project Management
Client Service
Lead Prospecting
Interpersonal Communication
Inbound Marketing
Detail-oriented
Data Analysis
Program Evaluation
Solution selling
Relationship building
Analytical problem solver
Accomplishments
- Inbound Marketing- HubSpot Academy (2021)
- Circle Of Security Parenting Facilitator(2019)
- Therapeutic Crisis Intervention Trainer- Cornell University (2018)
- Project Joy Trainer (2017)
- Reiki- Certified Reiki Practitioner (2015)
- SDSU Student Research Symposium Provost Award (2011)
- Taekwondo- Black belt (2008).
Quote
Quality is not an act, it is a habit.
Aristotle
Certification
Inbound Marketing, HubSpot Academy - 2021
Timeline
Care Coordinator
Child Guidance Center Of Mid-fairfield County
02.2019 - 08.2020
Server /Bartender
Tequila Escape
12.2018 - Current
Direct Care Counselor
Child Guidance Center Of Mid-fairfield County
11.2016 - 02.2019
Therapeutic Behavioral Services Coach
New Alternatives Inc
12.2013 - 12.2015
Independent Contractor
San Diego State University Research Foundation
01.2012 - 12.2013
Intervention Specialist/ Presenter
Department Of Psychology
10.2011 - 06.2013
Research Assistant
Continuity of Care
01.2010 - 07.2011
Bachelor of Arts - Psychology
San Diego State University
08.2008 - 05.2012
Guest Services Agent
Courtyard By Marriott
07.2008 - 01.2012