Shay Parsons
Roanoke,VA
Summary
Dynamic and dedicated professional with a proven track record at The Hatch, excelling in customer service and teamwork. Recognized for enhancing guest experiences through attention to detail and effective multitasking. Committed to maintaining high standards of cleanliness and organization while supporting team goals in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server Assistant
The Hatch
02.2025 - Current
- Assisted servers in delivering food and beverages to enhance dining experience.
- Maintained cleanliness and organization of dining area to ensure guest satisfaction.
- Supported inventory management by restocking supplies as needed during service shifts.
- Collaborated with kitchen staff to facilitate timely meal preparation and delivery.
- Engaged with guests to address inquiries and provide exceptional customer service.
Server Assistant
The Grain House
01.2024 - 07.2024
- Monitored table settings and dining flow to optimize seating efficiency.
- Learned and adhered to safety regulations, contributing to a secure work environment.
- Adapted quickly to changing priorities in fast-paced restaurant setting, ensuring smooth operations.
- Greeted customers warmly to provide exceptional customer service.
Retail Sales Associate
TJ Maxx
01.2022 - 09.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale system accurately, ensuring efficient transaction processing.
- Maintained clean and organized merchandise displays to attract customer attention.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Processed inventory shipments and restocked shelves, maintaining optimal stock levels.
Crew Member
Dairy Queen
08.2020 - 06.2021
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to streamline workflow, enhancing overall operational efficiency.
- Assisted in training new crew members on company procedures and best practices for service delivery.
- Maintained cleanliness and organization of work areas, contributing to positive dining experiences for customers.
Education
High School Diploma -
Sylvain Melloul International Hair Academy
Lynchburg, VA03-2026
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Customer service
- Multitasking and organization skills
- Responsible and trustworthy
- Time management
Timeline
Server Assistant
The Hatch
02.2025 - Current
Server Assistant
The Grain House
01.2024 - 07.2024
Retail Sales Associate
TJ Maxx
01.2022 - 09.2023
Crew Member
Dairy Queen
08.2020 - 06.2021
High School Diploma -
Sylvain Melloul International Hair Academy