Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sherard Dunlap-williams

Baltimore,Maryland

Summary

Trustworthy individual with established customer service skills and experience in the Transportation industry. Eager to learn and always willing to pitch in and help. Looking to utilize my skills and knowledge of the field, in the position of Dispatcher.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Mobility Operator

Mv Transporation
09.2023 - Current
  • Navigated complex traffic situations with patience and skill, ensuring passenger safety at all times.
  • Submitted detailed reports on mileage, repairs, maintenance and other necessary expenditures during drives.
  • Parked vehicles at loading areas so passengers could board.

Mobility Operator

Transdev Transportation
05.2023 - 08.2023
  • Navigated complex traffic situations with patience and skill, ensuring passenger safety at all times.
  • Submitted detailed reports on mileage, repairs, maintenance and other necessary expenditures during drives.
  • Parked vehicles at loading areas so passengers could board.
  • Supported the organization''s commitment to sustainability by implementing fuel-efficient driving techniques and minimizing vehicle idling periods.
  • Adhered strictly to all state regulations and company policies regarding vehicle operation, ensuring passenger security and legal compliance.

Ancillary Technician

First Team / Centennial Medical
07.2021 - 01.2022
  • Administer vaccinations, including COVID-19 vaccines, & Covid testing
  • Mix and draw up vaccines and intravenous medication
  • Assist with inventory management of clinic supplies
  • Perform ABI, Retinal, & DEXA scans
  • Conduct therapeutic phlebotomy procedures
  • Document patient information using NextGen systems
  • Position and remove heart monitors
  • Prepare patients for sleep study monitoring and collect device after completion.
  • Increased departmental productivity by cross-training in various areas, expanding skillset, and flexibility in scheduling assignments.

Mobility Bus Operator

First Transit
10.2019 - 03.2020
  • Safely transport Disabled and Elderly People from one place to another on a transit bus
  • Drive regular routes, as well as unplanned trips on a schedule
  • Assist disabled passengers
  • Wheelchair securement
  • Follow GPS and map to reach destinations
  • Keep record of every pick up and drop off to complete manifest paperwork.
  • Accepted and processed fares.
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.

Certified Dialysis Technician

Davita Dialysis Center
10.2018 - 01.2019
  • Executed basic clinical skills required in caring for patients with acute/chronic renal disease who are undergoing dialysis treatment
  • Awareness of the techniques for operating, monitoring, and disinfecting dialysis equipment and machines while observing policies/procedures of facilities as well as Federal and State Regulations
  • Taking vital signs, injections, blood draws, ECGs
  • Monitoring patient comfort and safety
  • Ensured all patient care plans were followed as delegated.

CNA/GNA

Fayette Health & Rehabilitation Center
07.2018 - 09.2018
  • Provided individualized care for patients requiring dependent daily care
  • Obtained and recorded vital signs
  • Attended weekly team building meetings
  • Reported patient changes to Nursing staff
  • Used data entry to input patient information on patient database.

CNA/GNA (Externship)

Stella Maris
04.2018 - 05.2018
  • Provided individualized care for patients requiring dependent daily care
  • Obtained and recorded vital signs
  • Ensured all patient care plans were followed as delegated.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Upheld infection control and prevention policies across different patient-facing areas.

Receptionist/Salon Assistant

Manestream Hair Boutique
06.2004 - 04.2017
  • Showed a profound ability to work efficiently, therefore reducing customer waiting time
  • Provided excellent customer service
  • Performed invoicing and data entry
  • Scheduled and verified appointments and meetings
  • Event coordination
  • Staff training
  • Set-up and upheld manual and automated information filing systems
  • Answered the queries of customers and helped them with their issues to the best of my ability.

Education

High school diploma -

Oakland Mills High School
Columbia, MD

Certification in Medical Training -

Maryland Center for Adult Training, INC.
Baltimore, MD
05.2018

Skills

  • Experience with Microsoft Office
  • Ability to efficiently prioritize
  • Strong background in client relations
  • Records management
  • Effective Communication skills
  • Report and document preparation
  • Reading comprehension
  • Flexible & Adaptable
  • Decision-Making
  • Service planning

Certification

  • Certified Nursing Assistant
  • Certified Geriatric Nursing Assistant
  • Certified Medicine Aide
  • Certified Dialysis Technician

Timeline

Mobility Operator

Mv Transporation
09.2023 - Current

Mobility Operator

Transdev Transportation
05.2023 - 08.2023

Ancillary Technician

First Team / Centennial Medical
07.2021 - 01.2022

Mobility Bus Operator

First Transit
10.2019 - 03.2020

Certified Dialysis Technician

Davita Dialysis Center
10.2018 - 01.2019

CNA/GNA

Fayette Health & Rehabilitation Center
07.2018 - 09.2018

CNA/GNA (Externship)

Stella Maris
04.2018 - 05.2018

Receptionist/Salon Assistant

Manestream Hair Boutique
06.2004 - 04.2017

High school diploma -

Oakland Mills High School

Certification in Medical Training -

Maryland Center for Adult Training, INC.

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Sherard Dunlap-williams