Shay Young
Austin,TX
Summary
Senior Pharmacy Technician with 20+ years of experience within the pharmaceutical industry. Diligent professional recognized by peers for my effective communication and critical thinking skills. Looking to apply my experience with Direct Patient Care and Quality Assurance at your pharmacy. CPhT, RPhT, IV Certified, CPR certified and Certified Immunizer.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Instructor
CCI, Condensed Curriculum International
01.2019 - Current
- Experience teaching assigned courses following the approved syllabus and curriculum
- Provided students with clear course objectives and classroom expectations
- Ensured that course content and objects are met
- Utilized a variety of teaching styles and methods to accommodate the diverse learning styles of students
- Actively challenged and engaged students to encourage participation and learning, while maintaining mutual value and respect
- Administered graded examinations to assess course objectives
- Provided guidance and academic support to students
- Complied with all institutional, accrediting and regulatory agency policies and procedures
- Actively worked to maintain student retention within the program
- Identified at-risk students and provided tutoring and program plans to help them succeed
- Maintained accurate attendance records and call on or follow-up with absent students
- Responded to student questions and inquiries in a timely manner
- Documented concerns to the Program Director or Director of Education
- Upheld the highest levels of professionalism and ethical conduct
Pharmacy Technician Instructor
Alamo Community College
10.2012 - Current
- Experience teaching assigned courses following the approved syllabus and curriculum
- Provided students with clear course objectives and classroom expectations
- Ensured that course content and objects are met
- Utilized a variety of teaching styles and methods to accommodate the diverse learning styles of students
- Actively challenged and engaged students to encourage participation and learning, while maintaining mutual value and respect
- Administered graded examinations to assess course objectives
- Provided guidance and academic support to students
- Complied with all institutional, accrediting and regulatory agency policies and procedures
- Actively worked to maintain student retention within the program
- Identified at-risk students and provided tutoring and program plans to help them succeed
- Maintained accurate attendance records and call on or follow-up with absent students
- Responded to student questions and inquiries in a timely manner
- Documented concerns to the Program Director or Director of Education
- Upheld the highest levels of professionalism and ethical conduct
Pharmacy Operations Manager
Walgreens Boots Alliance
02.2023 - Current
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
Medly pharmacy, —Pharmacy manager
06.2021 - 02.2022
- Ensuring that all staff members comply with all federal and state laws regarding the storage and handling of medications
- Ensuring that pharmacy operations are compliant with all local, state, and federal laws and regulations
- Ensuring that all patients receive high quality care by providing staff training in customer service, ethics, and other topics
- Reviewing patient records to ensure that medications are being taken properly
- Managing staff members on the pharmacy team including pharmacists, pharmacy technicians, and administrative staff
- Developing and managing budgets, including costs for supplies, labor, and other expenses
- Conducting research on new drugs or pharmaceutical trends that could affect patient care
- Establishing guidelines for staff members to follow when answering questions from patients about their prescriptions or other treatments
- Maintaining inventory levels of pharmaceutical drugs and other products sold in the pharmacy
Pharmacy Technician Instructor
Southern Careers Institute
02.2013 - 08.2014
- Supervised and monitor student’s use of tools and equipment
- Determined training needs of students and workers
- Participated in conferences, seminars, and training sessions to keep abreast of developments in the field, and integrate relevant information into training programs
- Administered oral, written, or performance tests to measure progress and to evaluate training effectiveness
- Prepared reports and maintained records such as student grades, attendance rolls, and training activity details
- Prepared outlines of instructional programs and training schedules and establish course goals
- Selected and assembled books, materials, supplies, and equipment for training, courses, or projects
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids, such as graphs, charts, videotapes, and slides
- Provided individualized instruction and tutorial or remedial instruction
- Developed curricula and planned course content and methods of instruction
- Arranged for lectures by experts in designated fields
- Advised students on course selection, career decisions, and other academic and vocational concerns
- Integrated academic and vocational curricula so that students can obtain a variety of skills
- Developed teaching aids such as instructional software, multimedia visual aids, or study materials
- Conducted on-the-job training classes or training sessions to teach and demonstrate principles, techniques, procedures, or methods of designated subjects
- Supervised independent or group projects, field placements, laboratory work, or other training
- Acquired, maintained, and repair laboratory equipment and tools.
Compounding Pharmacy Technician
People's Pharmacy
10.2009 - 08.2010
- Used specialized compounding equipment to weigh, and record chemicals included in a formula and then combined those chemicals into the appropriate dosage according to pharmacist
- Properly used all equipment needed in making compounds
- Calibrated and ensured proper documentation of compounding equipment
- Followed all safety procedures and guidelines for preparation of compounds
- Retrieved, counted and measured drugs, capped and uncapped vials and bottles
- Retrieved and file pharmacy prescriptions in the appropriate files and assist pharmacist with
- Checked in and priced drug orders
- Maintained inventory levels, pull outdated/recalled merchandise
- Referred all doctor’s calls and customer’s medical questions to pharmacist
- Assisted the Pharmacist with all third party transactions including the completion of any paperwork
- Transcribed the prescription and patient information from the referral documentation into the system for processing
- Obtained refill prescriptions for continued treatment
- Managed calls to and from internal and external customers for clarification of prescriptions
- Requested further information or to inform them of a delay in services due to lack of needed information
- Transferred prescription call backs to a pharmacist in order to complete the intake/referral of a patient for services
- Performed other duties as assigned.
Pain Management Pharmacy Technician
Bandera Rx/Trinity Rx
01.2008 - 09.2009
- Organized paperwork and sent off insurance claims
- Compounded controlled medicated creams and capsules
- Help managed a sister store (Trinity Rx) where I worked closely with 2 major doctor offices in the pain management field.
Pharmacy Technician
CVS PHARMACY
03.2006 - 07.2006
- Under supervision of a Lead CPhT and Pharmacy I focused on customer service, prescription order processing, problem resolution and inventory management, Pharmacy
- Technicians in this second-level position help to ensure that the right customer receives the right prescription every time.
Compounding Pharmacy Technician
CPRx Pharmacy
04.2025 - Current
- Prepared and compounded medications in accordance with state and federal regulations.
- Assisted pharmacists in verifying medication orders for accuracy and appropriateness.
- Maintained inventory levels of pharmaceutical supplies and equipment to ensure availability.
- Operated compounding equipment, including mixers and encapsulators, following safety protocols.
- Collaborated with healthcare providers to resolve medication-related issues effectively.
- Implemented quality control measures to ensure adherence to compounding standards and procedures.
- Trained new pharmacy technicians on compounding processes and operational best practices.
- Optimized inventory management, reducing waste and ensuring availability of necessary supplies.
- Conducted quality control tests on compounded medications, ensuring safety and efficacy for patients.
- Collaborated with pharmacists to provide high-quality patient care and tailored medications.
Education
Pharmacy Technology Certificate -
National Institute of Technology (Currently named Everest College of San Antonio Texas
College Coursework Completed. Furthering education in Pharm D program. -
ST. PHILIPS COLLEGE and San Antonio College, Some
San Antonio, TX2009
High school Diploma -
G. W. Brackenridge High School
San Antonio, TX2004
Skills
- Pharmacy Operations Management
- Regulatory Requirements
- FDA Drug Safety Guidelines
- Drug Utilization Review
- Workflow Schedules
- Direct Patient Care
- Inventory and Restocking
- Patient Compliance Monitoring
- Drug Inventory Management
- Staff Management
- Prescription Interpretation
- Team Meeting Participation
- Cash Register Operations
- Medication Dispensing
- Wellness Services
- Quality Assurance
- Health Information Policy and Procedure Development
- Drug Security
- Pharmaceutical Sales and Services
- Business Operations
- Clinical Staff Management
- Pyxis System
- Sales Goals
- Operational Efficiency
- Patient Safety
- Regulatory and Statutory Compliance
- Performance Metric
- Staff Training
- Operations Management
- Ordering and Stocking Medications
- Medicare and Medicaid Processes
- Manual and Automated Medication Dispensing
- Advanced Math Skills
- Stocking Shelves
- Patient Confidentiality
- Team Collaboration
- Assisting Pharmacists
- Updating Medication Histories
- Labeling Prescriptions
- Problem-Solving Skills
- Pharmacy Records Management
- New Hire Onboarding
- Prescription Pricing
- Insurance Claim Processing Software
- FDA and HIPAA Compliance
Accomplishments
- PTCB Nationally Certified Pharmacy Technician since March of 2008
- Recertification will be due 4/1/2024.
- TSBP Texas State Board of Pharmacy registered Pharmacy Technician since June of
- Registration is updated every two years and mines will be due 6/30/2024
Certification
Nationally Certified Pharmacy Technician
Texas Registered Pharmacy Technician
CPR Certified
Certified immunizer
IV Certified
Timeline
Compounding Pharmacy Technician
CPRx Pharmacy
04.2025 - Current
Pharmacy Operations Manager
Walgreens Boots Alliance
02.2023 - Current
Medly pharmacy, —Pharmacy manager
06.2021 - 02.2022
Pharmacy Technician Instructor
CCI, Condensed Curriculum International
01.2019 - Current
Pharmacy Technician Instructor
Southern Careers Institute
02.2013 - 08.2014
Pharmacy Technician Instructor
Alamo Community College
10.2012 - Current
Compounding Pharmacy Technician
People's Pharmacy
10.2009 - 08.2010
Pain Management Pharmacy Technician
Bandera Rx/Trinity Rx
01.2008 - 09.2009
Pharmacy Technician
CVS PHARMACY
03.2006 - 07.2006
Pharmacy Technology Certificate -
National Institute of Technology (Currently named Everest College of San Antonio Texas
College Coursework Completed. Furthering education in Pharm D program. -
ST. PHILIPS COLLEGE and San Antonio College, Some
High school Diploma -
G. W. Brackenridge High School