Shaya Polson

• Vaccine Administration – Administer vaccines safely and accurately in accordance with CDC guidelines, provider protocols, and infection control standards.
• CAIR (California Immunization Registry) Management– Access, review, and verify patient immunization records using CAIR to ensure accurate vaccination histories.
• Performed urinalysis testing with calibrated machines, ensuring quality control for accurate results.
• Assisted providers with minor wound care and clinical procedures.
• Sanitized patient rooms to uphold infection control standards, contributing to a safe clinical environment.
• Sanitized patient rooms and maintained a clean, safe clinical environment in accordance with infection control standards.
• Prepared and organized surgical trays for procedures including nail trimmings, lesion removals, wart removals, and suture removals.
• Managed comprehensive Aegis documentation from patient authorization to result tracking, ensuring compliance with HIPAA and organizational policies.
• Reviewed and scrubbed patient charts to ensure appointments were appropriately scheduled and all required documentation was complete prior to visits.
• Ensured precise charting within the electronic medical record while maintaining confidentiality and compliance standards.
• Demonstrated competency in all Pyxis functions, including medication removal, returns, waste documentation, and discrepancy resolution.

• Insurance Verification: Competent in verifying and processing patient insurance claims.
• Patient Registration: Experienced in efficiently processing new and returning patient registrations, including verifying insurance information and demographic details
• Epic Proficiency: Skilled in using Epic Electronic Health Records (EHR) system for managing patient data, scheduling appointments, and processing billing
• Verified and processed patient insurance claims to ensure accurate billing and reimbursement.
• Coordinated patient appointments, follow-ups, and referrals to enhance clinic workflow and patient access to care.
• Confidentiality: Committed to maintaining patient confidentiality and adhering to HIPAA regulations in all aspects of data handling and communication
• Addressed and resolved patient concerns and registration issues promptly, ensuring a positive patient experience.
• Multitasking: Capable of handling multiple tasks simultaneously in a fast-paced environment while maintaining accuracy and efficiency
• Team Collaboration: Works well with clinical staff, physicians, and other administrative personnel to ensure smooth clinic operations and patient

• Exceptional customer service skills honed during 8 months as a barista
• Welcomed customers and answered questions regarding menu items and food preparation methods
• Memorized and referenced readily accessible information to relay to customers
• Proficient in handling phones and taking orders efficiently
• Strong cash-handling abilities, ensuring accurate transactions
• Demonstrated exceptional customer service by effectively addressing customer inquiries and needs as a barista.
• Maintained clean and healthy environment by following proper safety and sanitation regulations
• Implemented process improvements to enhance service and store appearance
• Basic computer skills for data entry and scheduling

• Communicated with customers about orders, comments, and complaints to ensure satisfaction
• Served customers in a fast paced environment
• Took customers' orders and wrote ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders
• Communicated with customers regarding orders, comments and complaints

Relevant coursework includes Medical terminology, Anatomy, Physiology, and Interpersonal communication.