Shayaan Malik
Fort Worth
Summary
Dedicated Customer Service professional bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cook
Panda Express
09.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
Fast Food Worker
McDonald's
08.2022 - 12.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
Takeout
Gallo's Seafood
08.2021 - 08.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Retailer
Holy Smokes & Vapes
02.2020 - 06.2021
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
Courtesy Clerk
Sprouts Farmers Market Inc.
12.2019 - 02.2020
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Education
High School Diploma -
Harmony School of Innovation
Fort Worth, TX05.2021
Skills
- Time Management
- Communication
- Adaptability
- Problem-solving
- Work ethic
- Teamwork
- Leadership
Certification
Technical Support Fundamentals (Coursera)
Languages
Urdu
Native or Bilingual
Timeline
Cook
Panda Express
09.2023 - Current
Fast Food Worker
McDonald's
08.2022 - 12.2022
Takeout
Gallo's Seafood
08.2021 - 08.2022
Retailer
Holy Smokes & Vapes
02.2020 - 06.2021
Courtesy Clerk
Sprouts Farmers Market Inc.
12.2019 - 02.2020
High School Diploma -
Harmony School of Innovation
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