Shay Burns
Fort Worth,TX
Summary
Dynamic HR professional with a proven track record of leadership and impact in customer service, volunteer coordination, and administrative support. Consistently ranked in the top 5 for sales at Absolute Recomp, while spearheading key initiatives that enhanced team performance and client satisfaction. Demonstrated success in managing budgets and optimizing resources for Kairos Prison Outreach, improving program efficiency by 30%. Adept at improving onboarding processes and fostering inclusive environments through DEI initiatives. Eager to bring strong organizational, communication, and leadership skills to a challenging HR role in a major organization.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Volunteer
Kairos Prison Outreach
10.2015 - Current
- Coordinated outreach programs impacting over 150 incarcerated individuals annually, improving program retention rates by 25%.
- Led administrative tasks, including event scheduling, team management, and compliance tracking
- Managed budgeting and resource allocation for outreach programs, ensuring efficient use of funds and materials while maintaining program quality and impact.
Athlete & Event Organizer
Prime Predators Performance
04.2022 - 11.2023
- Managed event logistics for multiple strength training events, improving attendance by 40% and streamlining operations to reduce event preparation time.
- Provided administrative support for events, including scheduling and participant tracking.
Customer Service Lead
Absolute Recomp
05.2023 - 09.2023
- Consistently ranked in the top 5 for sales performance during the majority of my tenure, achieving high customer satisfaction and retention through personalized service and effective communication strategies.
- Managed key client relationships, improving customer retention by 15% and driving team performance through HR-focused interventions.
- Assisted with recruitment processes, including candidate screening and employee onboarding initiatives, aligning with HR best practices.
Customer Service Specialist
Walmart
06.2022 - 09.2022
- Delivered excellent customer service in a high-volume retail environment, resolving over 95% of customer complaints successfully.
- Assisted in training new employees on customer service protocols, contributing to improved team efficiency and smoother customer interactions.
Education
Bachelor's Degree - Psychology, Business Management
University of North Texas
DentonAssociate's Degree - Science
Tarrant County College
Fort Worth07.2023
Skills
- HR Operations: Onboarding, employee relations, DEI initiatives, policy enforcement
- Administrative Skills: Microsoft Office Suite, scheduling, HIPAA compliance, budgeting, and negotiation
- Leadership Development: Team collaboration, leadership training, conflict resolution
- Technical Proficiency: LinkedIn, ATS systems, HRIS software
- Organizational Skills: Time management, event planning, operational efficiency
Professional Development
- Completed Dave Crenshaw's Time Management Fundamentals Course, emphasizing productivity and organizational efficiency.
- Glen Cathey's Generative AI, Recruiting, and Talent Acquisition Course
Affiliations
- DallasHR Member
- SHRM Member
Certification
- Completed Dave Crenshaw’s Time Management Fundamentals Course
- Glen Cathey’s AI, Recruiting, and Talent Acquisition Course
Timeline
Customer Service Lead
Absolute Recomp
05.2023 - 09.2023
Customer Service Specialist
Walmart
06.2022 - 09.2022
Athlete & Event Organizer
Prime Predators Performance
04.2022 - 11.2023
Volunteer
Kairos Prison Outreach
10.2015 - Current
Bachelor's Degree - Psychology, Business Management
University of North Texas
Associate's Degree - Science
Tarrant County College
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