SHAYCURTISIA TISDELL
Tallahassee,FL
Summary
Customer-focused Customer Service Representative with a strong background in building client relationships and ensuring satisfaction. Demonstrates adaptability in fast-paced environments while consistently addressing organizational needs. Committed to enhancing brand reputation through effective communication and teamwork.
Overview
1
1
Certification
7
7
years of post-secondary education
5
5
years of professional experience
Work History
Post Sales/Tax Prep Assistant
Concentrix
San Francisco, California
05.2024 - Current
- Managed 80 calls daily, ensuring hold time under 30 seconds and transfer rate at 1% or less, while achieving retention and callback rates above 85%. Excelled in fast-paced environments, showcasing strong organizational and time management skills across multiple projects.
- Executed job duties remotely, maintaining high productivity levels.
- Prepared daily materials for Concentrix service teams and workstations.
- Restocked supplies across prep areas and shared support spaces.
- Sanitized tools, counters, and equipment following Concentrix safety standards.
Patient Account Collector
GetixHealth
Lakeland, FL
01.2022 - 05.2024
- Managed high-stress situations, maintaining professionalism while resolving disputes, enhancing customer loyalty and retention. Investigated customer credit references and approved credit lines.
- Created structured payment plans to assist patients in managing outstanding balances. for patients with outstanding account balances.
- Executed follow-up calls to patients regarding account balances and payment plans, ensuring clarity on financial obligations.
Education
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FL 04.2024 - 10.2026
Certificate - Medical Assistant
Fortis Institute
Mulberry, FL 08.2010 - 11.2011
High School Diploma - Academics
Lakeland High School
Lakeland, FL 08.2005 - 04.2009
Skills
- CRM Software
- Data management
- Account reconciliation
- Account management
- Customer Retention
- Quality control
- Conflict Resolution
Certification
Medical Assistant
Accomplishments
Promoted to supervisor and TPA at Concentrix.
Personal Information
Title: Customer Service Representative
Timeline
Post Sales/Tax Prep Assistant
Concentrix
05.2024 - Current
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
04.2024 - 10.2026
Patient Account Collector
GetixHealth
01.2022 - 05.2024
Certificate - Medical Assistant
Fortis Institute
08.2010 - 11.2011
High School Diploma - Academics
Lakeland High School
08.2005 - 04.2009