Shayd Frank
Kinkaider Brewing
Ansley,NE
3
years of professional experience
Dedicated Manager with expertise in optimizing service delivery and enhancing team engagement. Analyzed customer feedback to implement improvements and promotional strategies that increased sales during peak periods. Demonstrated understanding of effective table management and guest interaction while adapting quickly to new tasks.
Work History
Manager
2 Years 4 Months- Oversaw daily operations, ensuring high-quality standards in coffee preparation and customer service.
- Trained and mentored staff on best practices for efficiency and product knowledge.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed customer feedback to identify areas for service improvement and enhance satisfaction rates.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
Server
2 Years 4 Months- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with bartenders to create unique beverage pairings, elevating customer satisfaction.
- Managed timely order processing, enhancing kitchen communication and workflow efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Server
10 Months- Monitored dining area cleanliness and safety compliance, promoting a welcoming atmosphere for patrons.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
Education
High School Diploma
Skills
Staff training and development
Team leadership
Customer service
Sales strategy
Decision-making
Time management
Effective communication
Timeline
Manager
Howdy Coffee Co
06.2024 - CurrentRead More
Server
Kinkaider Brewing
06.2024 - CurrentRead More
Server
The Bonfire Grill
08.2023 - 06.2024Read More
Homeschool
High School Diploma
Read More