SHAYDON BAKER
Laurel,United States
Summary
Dynamic professional with over 6 years of experience in the hospitality and sales sectors, adept at delivering exceptional customer service and fostering positive guest experiences. Proven expertise in restaurant operations and catering activities, along with a solid foundation in business management. Committed to engaging guests and enhancing their experience through attentive service and education on products and programs. Strong interpersonal skills and a dedication to teamwork drive success in fast-paced environments. Ready to leverage extensive background to contribute effectively to future opportunities. Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.
Overview
3
3
years of professional experience
Work History
Server
Cooper's Hawk Winery & Restaurant
10.2024 - Current
- Cooper's Hawk Server ensures a positive and memorable Guest experience through efficient service, while educating our guests on Cooper's Hawk menu items. The Server helps grow our Wine Club community by educating guests on the program and inviting them to join. To keep the job there is a requirement to maintain a 2.5% invite rate every 8 weeks.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Cindy Lou's Fish House
03.2024 - 10.2024
- Occupation consists of catering and providing a welcoming presence to the establishment for the guests. Provide the best customer service as well as attitude for the guest. I also helped set up and work private events as well as side work which would include stocking and resetting the front of house and back of house.
Sales Associate
Primerica
07.2023 - 01.2024
- Primerica was a line of work that required and implemented an incentive program that increased employee engagement and productivity by X%
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Server
Rusty Bucket Tavern
02.2022 - 09.2023
- My tenure at this job amounted to catering and providing a welcoming presence for the guests. Give the best customer service as well as attitude for the guest. There is also the element of keeping the restaurant clean and presentable at all times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Managed inventory of dining supplies to prevent shortages during service.
Education
Associates - Business Management
Columbus State Community College
Columbus, OH05.2023
Diploma -
Worthington Kilbourne High
Columbus, OH05.2020
Skills
- Restaurant Operation
- Catering Activities
- Customer Service
- Stock Control
- Business Administration
- Sales
- Cold Calling Sales
- Curiosity
- Hard Work and Dedication
- Interpersonal Skills
- Problem Solving
- Team Working
- Exceptional customer service
LANGUAGES
English
Spanish
Timeline
Server
Cooper's Hawk Winery & Restaurant
10.2024 - Current
Server
Cindy Lou's Fish House
03.2024 - 10.2024
Sales Associate
Primerica
07.2023 - 01.2024
Server
Rusty Bucket Tavern
02.2022 - 09.2023
Associates - Business Management
Columbus State Community College
Diploma -
Worthington Kilbourne High
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