Shaye Golden
Royal Oak,Michigan
Overview
3
3
years of professional experience
Work History
Support Coordinator
Community Living Services Inc.
Royal Oak, Michigan
10.2023 - Current
- Coordinates support services and optimized communication between healthcare workers and patients.
- Managed various aspects of case management for families to ensure comprehensive support including intake procedures, assessments, crisis interventions, advocacy efforts and continuous monitoring.
- Managed budget allocation for programs, equipment, and support services.
Administrative Assistant
Gold and Sass Salon
Kalamazoo, MI
08.2022 - 07.2023
- Increased accuracy of sales metrics by meticulously inputting client information into the booking system
- Managed front desk operations, proactively assisting both in-person visitors and callers with accurate information.
- Aided customers with appointment scheduling, rescheduling and cancellations through phone communication.
Behavioral Therapist Aide
Western Michigan's Center for Disability Services
Kalamazoo, MI
01.2023 - 05.2023
- Worked closely with management and specialists in analyzing data and progress reports, resulting in actionable strategies for program improvement.
- Fostered patient growth by promoting the development of interpersonal skills and engagement in social interactions or other therapeutic activities.
- Engaged in review, progress and clinical team meetings.
Assistant General Manager of Sales
TITLE Boxing Club
Kalamazoo, Michigan
10.2021 - 06.2022
- Managed tracking of leads for TITLE Boxing Club members and prospects.
- Elevated customer experience by providing information on membership and class choices to enhance satisfaction.
- Developed and implemented strategies to increase membership sign-up and optimize class budgeting through ongoing communication with potential customers.
Education
Bachelor of Science - Psychology
Western Michigan University
Kalamazoo, MI04-2023
Skills
- Office Administration
- Time Management
- Data Entry
- Schedule Management
- Telephone Etiquette
- Case Management
Affiliations
- Risk Manager for Delta Zeta Sorority at Western Michigan University
- Graduated Cum Laude from Western Michigan University
Timeline
Support Coordinator
Community Living Services Inc.
10.2023 - Current
Behavioral Therapist Aide
Western Michigan's Center for Disability Services
01.2023 - 05.2023
Administrative Assistant
Gold and Sass Salon
08.2022 - 07.2023
Assistant General Manager of Sales
TITLE Boxing Club
10.2021 - 06.2022
Bachelor of Science - Psychology
Western Michigan University