Yamilex Gautier Mejia
Somerville
Summary
Dedicated Administrative Professional with expertise in driving operational efficiency and achieving organizational goals. Delivered timely and accurate processing of accounts payable and receivable through strong analytical capabilities and strategic resource allocation. Committed to enhancing productivity and service quality while fostering positive workplace relationships.
Overview
12
12
years of professional experience
Work History
Support Coordinator
Staffing Solutions
04.2025 - 07.2025
- Worked with other departmental staff to answer questions and resolve problems.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Resolved client issues through active listening and open-ended questioning, escalating major problems to manager for resolution.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
- Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
- Monitored client progress and adjusted services based on feedback and assessments.
- Developed individualized support plans to align with client needs and preferences, enhancing overall service effectiveness.
- Facilitated communication between clients and service providers for timely assistance.
- Coordinated client support services while managing case documentation to ensure comprehensive service delivery.
Site Supervisor
United Security Incorporated
07.2022 - 02.2025
- Organized work shifts to ensure comprehensive schedule management.
- Read plans and blueprints and communicated to workers.
- Maintained records and logs.
- Produced consistent reports to inform management.
- Completed hourly tours.
- Recorded incident reports with detailed accounts of occurrences.
Security Officer
United Security Incorporated
05.2022 - 07.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Completed hourly tours.
- Reported irregularities such as fire and safety hazards to maintenance and management.
Security Officer
Securitas Security Services
01.2019 - 09.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises.
- Checked and verified photo identification prior to granting facility access.
- Completed tours.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Assistant Manager
Dunkin' Donuts
05.2015 - 06.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Cashier
K&G Fashion Superstore
08.2013 - 12.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Somerville High School
Somerville, MASkills
- Activity Logging and Reporting
- Staff Leadership
- Skilled in Conflict Resolution
- Cooperative Attitude
- Cash Register Operation
- Resolving Discrepancies
- Guest Satisfaction
- Positive Interactions
- Customer Assistanc
- Food Safety and Quality
- Cash Deposits and Receipts
- Microsoft Excel
- Office inventory management
- Microsoft Access
- Inbound phone call handling
- Verbal and written communication
- Attention to detail
- Telephone etiquette
- Office opening and closing
- Time management
- Team collaboration
- Office administration
- Client coordination
- Problem resolution
- Customer relationship management
- Administrative support
- Schedule management
- Report generation
- Record keeping
- Effective communication
- Task delegation
- Staff scheduling procedures
- Filing
- Vendor management
- Documentation and recordkeeping
- File organization
- Data entry
Languages
Spanish
Timeline
Support Coordinator
Staffing Solutions
04.2025 - 07.2025
Site Supervisor
United Security Incorporated
07.2022 - 02.2025
Security Officer
United Security Incorporated
05.2022 - 07.2022
Security Officer
Securitas Security Services
01.2019 - 09.2021
Assistant Manager
Dunkin' Donuts
05.2015 - 06.2018
Cashier
K&G Fashion Superstore
08.2013 - 12.2014
High School Diploma -
Somerville High School