Shaye Hermes
Chicago,IL
Summary
Highly-motivated, hardworking employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excellent multitasking and time management abilities.
Overview
5
5
years of professional experience
Work History
Sales Development Representative
Streamline Healthcare Solutions
05.2022 - 12.2023
- Developed business pipeline using cold and warm techniques including cold calling and emailing.
- Used SalesForce to handle current portfolio and prospective leads.
- Conducted research on potential customers, competitors, and industry trends mainly in behavioral health.
- Developed and implemented strategies to increase sales and market share.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Attended trade shows to increase brand awareness and expand client base.
- Assisted with Request for Proposals.
- Engaged with customers to build relationships.
- Worked with marketing department on campaigns.
Billing/Operations Specialist
Chicago Speech Therapy
08.2021 - 04.2022
- Worked with the Director of Operations to improve the efficiency and workflow of therapists.
- Collected and applied payments from patients.
- Submitted claims to bill.
Health Center Assistant
Lake Forest Academy
01.2021 - 05.2021
- Worked with nurses and director of health services to deliver COVID-19 test kits to faculty and students weekly.
- Assisted nurses with taking care of students who were in quarantine due to COVID-19.
- Helped with other duties as necessary.
Collections Specialist
Option Care
09.2019 - 03.2020
- Called Medicare daily to negotiate full payments.
- Communicated with other collectors and billers on team to effectively and efficiently work patient accounts.
- Reprocessed denied claims and submitted appeals before payment deadline.
- Resolved short payments and made account adjustments.
- Worked on AR and cash velocity reports sent by management.
Intern
Chicago Partnership For Health Promotion
05.2019 - 08.2019
- Encouraged healthier food choices at food pantries and farmer's markets.
- Updated policies and procedures for company.
- Put together pantry conversion at local food pantry.
- Presented information to pantry staff and volunteers.
- Completed data study.
Education
Master of Health Administration -
Southern Illinois University Carbondale
Carbondale, IL05.2022
Bachelor of Science - Health Care Management
Southern Illinois University Carbondale
Carbondale, IL08.2019
Skills
- Lead Generation & Prospecting
- Customer Service & Relationship Building
- Cold Calling
- Software Sales
- Healthcare
- Salesforce
- Microsoft Excel
Timeline
Sales Development Representative
Streamline Healthcare Solutions
05.2022 - 12.2023
Billing/Operations Specialist
Chicago Speech Therapy
08.2021 - 04.2022
Health Center Assistant
Lake Forest Academy
01.2021 - 05.2021
Collections Specialist
Option Care
09.2019 - 03.2020
Intern
Chicago Partnership For Health Promotion
05.2019 - 08.2019
Master of Health Administration -
Southern Illinois University Carbondale
Bachelor of Science - Health Care Management
Southern Illinois University Carbondale
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