Shaye K
Hagerstown,MD
Summary
Dedicated DDA Supervisor with strong leadership and effective communication skills. Committed to enhancing individual outcomes through crisis intervention, training development, and conflict resolution. Prepared to leverage expertise to support organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
DDA Supervisor
State of Maryland Department of Health and Mental Hygiene
Hagerstown, Maryland
01.2021 - Current
- Train individuals with intellectual disabilities in meeting personal outcomes.
- Provides and engages in active treatment with the individuals served on an ongoing basis through daily interactions, individual programming, and provision of pre-vocational and vocational programming.
- Ensure the safety and welfare of the persons served through supervision, observation, intervention and documentation.
- Manage maladaptive and aggressive behaviors through the least restrictive means.
- Developed schedules to optimize staff coverage and service delivery.
- Managed daily operations of health programs and services effectively.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Residential Lead Associate
State of Maryland Department of Health and Mental Hygiene
Hagerstown, Maryland
05.2020 - 01.2021
- Monitored compliance with state regulations and health standards across programs.
- Provided guidance and support to junior associates on project management tasks.
- Trained new employees on company procedures and operational standards.
- Assisted in inventory management and maintained accurate stock levels.
- Monitored team performance and provided feedback for improvement.
Direct Care Assistant
State of Maryland Department of Health and Mental Hygiene
Hagerstown, Maryland
11.2019 - 05.2020
- Provided personal care and assistance to individuals with developmental disabilities.
- Supported daily living activities, including bathing, dressing, and grooming.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Maintained accurate documentation of client progress and care provided.
- Collaborated with interdisciplinary team members to ensure quality patient care.
Program Supervisor
Waystation, Inc.
Frederick, MD
09.2011 - 11.2019
- Supervised program operations and ensured compliance with organizational standards.
- Coordinated staff schedules and managed resource allocation effectively.
- Monitored program performance and identified areas for improvement regularly.
- Collaborated with community partners to enhance service delivery initiatives.
- Led team meetings to discuss objectives, share updates, and foster collaboration.
- Coached staff members on how best to use available resources effectively.
- Conducted annual performance reviews of staff members.
- Resolved conflicts between staff members in a professional manner.
Resource Coordinator
Waystation, Inc
Frederick, MD
06.2010 - 09.2011
- Coordinated resource allocation for various programs and projects.
- Assisted clients in navigating healthcare resources and services.
- Developed and maintained case files, documenting client interactions thoroughly.
- Communicated effectively with healthcare providers to facilitate client needs.
- Conducted assessments to determine appropriate services for each client.
- Collaborated with multidisciplinary teams to enhance client support strategies.
- Provided crisis intervention, addressing immediate client concerns swiftly.
- Educated clients about their rights and available resources for support.
Awake overnight
Waystation, Inc.
Frederick, MD
05.2009 - 06.2010
- Oversaw a 26 bed residential facility during the night shift.
- Maintained a safe and clean living environment for clients at all times.
- Organized recreational activities to enhance social interaction and engagement.
- Documented client progress and activities accurately in care logs daily.
- Maintained accurate documentation of client behavior, progress notes and incident reports.
Administrative Coordinator
C T Medicals, Inc.
Rockville, MD
04.2005 - 03.2007
- Coordinated office activities and maintained efficient workflow within the administrative department.
- Handled correspondence and communication with clients, vendors, and internal teams effectively.
- Collaborated with team members on special projects to enhance operational efficiency.
Education
Frederick Community College
Frederick, MD01-2007
Montgomery College
Rockville, MD01-2001
Gaithersburg High School
Gaithersburg, MD06-1999
Bachelor of Arts -
UMGC
Adelphi, MD06-2026
Skills
- Client advocacy
- Crisis intervention
- Training development
- Compliance monitoring
- Effective communication
- Conflict resolution
- Quality assurance
- Interpersonal communication
- Decision-making
- Leadership
- Multitasking Abilities
- Supervision and leadership
Certification
- Certified MANDT trained
Accomplishments
- Mental Health First Aid certified
- Mental Health First Aid Instructor certified
- Youth Mental Health First Aid certified
- Youth Mental Health First Aid Instructor certified
Timeline
DDA Supervisor
State of Maryland Department of Health and Mental Hygiene
01.2021 - Current
Residential Lead Associate
State of Maryland Department of Health and Mental Hygiene
05.2020 - 01.2021
Direct Care Assistant
State of Maryland Department of Health and Mental Hygiene
11.2019 - 05.2020
Program Supervisor
Waystation, Inc.
09.2011 - 11.2019
Resource Coordinator
Waystation, Inc
06.2010 - 09.2011
Awake overnight
Waystation, Inc.
05.2009 - 06.2010
Administrative Coordinator
C T Medicals, Inc.
04.2005 - 03.2007
Frederick Community College
Montgomery College
Gaithersburg High School
Bachelor of Arts -
UMGC