Shaye Manley
Grover Beach,CA
Summary
Proficient in team building and problem-solving within fast-paced environments. Known for strong communication skills and commitment to customer satisfaction. Prepared to enhance team dynamics and contribute to business success through strategic sales initiatives.
Overview
13
13
years of professional experience
Work History
Sales Lead Keyholder
Famous Footwear Outlet
Pismo Beach, California
06.2025 - Current
- Led sales team in daily operations, enhancing customer engagement strategies to improve service quality.
- Trained new staff on product knowledge and customer service techniques.
- Collaborated with management to create promotional displays and marketing materials that attracted customer attention.
- Maintained accurate sales records while efficiently processing transactions to ensure seamless customer experiences.
- Fostered a positive team environment by promoting open communication and teamwork.
Call Center Representative
Ally Bank
Tulsa, Oklahoma
02.2024 - 04.2024
- Managed high-volume inbound calls to assist customers with inquiries.
- Documented customer interactions in CRM software to ensure accurate tracking and enhance service quality.
- Provided assistance on incoming calls for product inquiries, billing questions, and customer service issues to resolve concerns effectively.
- Consistently met or exceeded benchmarks for call speed, accuracy, and volume to maintain high service standards.
To-Go Specialist
Olive Garden Restaurant
Owasso, Oklahoma
06.2023 - 01.2024
- Managed To-Go station, ensuring cleanliness and organization for efficient order processing.
- Assisted guests with To-Go orders, guaranteeing accurate preparation for all orders and events.
- Collaborated with kitchen staff to streamline order fulfillment and enhance customer satisfaction.
Waitress
Words of Mouth Grill
Mesa, Arizona
04.2023 - 05.2023
- Provided customer service in fast-paced dining environment as bartender, waitress, and to-go specialist, enhancing guest experience.
- Ensured cleanliness of tables and dining areas during shifts, contributing to a pleasant dining atmosphere.
Customer Service Sales Representative
Fry's Food And Drug
Tempe, Arizona
01.2023 - 05.2023
- Processed transactions accurately using point-of-sale systems and processed money orders using Western Union.
- Handled returns and exchanges in accordance with store policies.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
Store Supervisor
AMPM Arco Gas Station
Visalia, California
03.2022 - 11.2022
- Oversaw inventory levels and initiated restocking of merchandise.
- Conducted regular store audits to maintain cleanliness and organization standards.
- Balanced cash registers to ensure accurate financial reporting.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Mobile Sales Representative
MarketSource
Hanford, California
08.2020 - 11.2021
- Demonstrated product features and benefits to enhance customer experience with Verizon, ATT, Consumer Cellular, Boost Mobile and more.
- Educated customers on device plans, promotions, and warranty options.
- Trained new team members on sales techniques and customer service standards.
- Analyzed market trends to identify new opportunities for growth.
In-Home Caregiver
Private Home
Visalia, California
03.2020 - 08.2021
- Assisted clients with daily living activities and personal hygiene.
- Managed medication schedules and ensured proper administration of prescriptions.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Sales Associate
Walmart
Visalia, California
10.2019 - 12.2019
- Guided customers in product selection, enhancing their purchasing experience.
- Coordinated with team members on inventory management and stock replenishment to maintain optimal product availability.
Office Manager Intern
Swift Pest Control
Visalia, California
05.2017 - 06.2017
- Coordinated daily office operations to ensure efficient workflow and communication.
- Processed incoming documents and correspondence, ensuring timely distribution to relevant parties using Quickbooks, Excel and powerpoint.
- Updated company databases, ensuring accurate information for client records and service history.
- Assisted with budget preparation and tracking of expenses.
Electronics Sales Lead
Target
Visalia, California
09.2016 - 03.2017
- Led team in enhancing product knowledge and customer service, resulting in improved customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Performed daily operations such as stocking shelves, setting up displays.
- Coordinated with vendors on purchase orders and deliveries, ensuring timely restocking of inventory.
- Provided guidance on best practices for selling electronic products, contributing to increased sales effectiveness.
- Completed customer's purchase by effectively processing credit and debit cards, cash, and personal checks.
Sales Representative
Toys R Us
Visalia, California
11.2014 - 01.2015
- Guided customers in selecting toys tailored to age and preferences, enhancing their shopping experience.
- Executed accurate sales transactions with point-of-sale system, ensuring smooth customer transactions.
- Addressed customer inquiries and concerns with professionalism and empathy, fostering positive relationships.
IT Support Specialist
Selman Breitman LLP
Santa Monica, California
07.2013 - 09.2014
- Installed and configured software applications across multiple user systems.
- Troubleshot hardware problems and performed necessary repairs or replacements.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Education
High School Diploma -
El Diamante High School
Visalia, CA08-2014
Timeline
Sales Lead Keyholder
Famous Footwear Outlet
06.2025 - Current
Call Center Representative
Ally Bank
02.2024 - 04.2024
To-Go Specialist
Olive Garden Restaurant
06.2023 - 01.2024
Waitress
Words of Mouth Grill
04.2023 - 05.2023
Customer Service Sales Representative
Fry's Food And Drug
01.2023 - 05.2023
Store Supervisor
AMPM Arco Gas Station
03.2022 - 11.2022
Mobile Sales Representative
MarketSource
08.2020 - 11.2021
In-Home Caregiver
Private Home
03.2020 - 08.2021
Sales Associate
Walmart
10.2019 - 12.2019
Office Manager Intern
Swift Pest Control
05.2017 - 06.2017
Electronics Sales Lead
Target
09.2016 - 03.2017
Sales Representative
Toys R Us
11.2014 - 01.2015
IT Support Specialist
Selman Breitman LLP
07.2013 - 09.2014
High School Diploma -
El Diamante High School