Summary
Overview
Work History
Education
Skills
Timeline
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Shayeeda Hack Samad

Queens,NY

Summary

Reliable, hardworking, and trustworthy individual seeking a full-time position that offers professional challenges, growth, and development within a company. A quick learner who excels in problem-solving through critical thinking and adeptly handles conflicting priorities with concise time management. Known for exceptional organizational skills as a detailed Client Service Associate. Gifted at working with all types of customers. Eager to find a new role where hard work and dedication will be highly valued, and where there is a willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Home Health Aide

Elara Caring
Forest Hills, NY
10.2020 - Current
  • Followed HIPAA regulations to maintain the confidentiality of sensitive patient information
  • Accompanied clients to doctors' offices and on other trips outside the home, providing transportation, assistance, and companionship
  • Assisted with client personal care needs to foster independence and well-being
  • Maintained records of patient care, progress, or problems to report and discuss observations.

Healthcare Customer Service Representative

New York Bone & Joint Specialist
Manhattan, NY
10.2022 - 02.2024
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.

Education

Medical Coding And Billing -

Eastern Gateway Community College
OH
12.2022

Allen/Elara Caring
NY
10.2019

High School Diploma -

Skeldon High School
09.2012

Skills

  • Client Documentation
  • Compassionate Client Care
  • Care Plan Management
  • Client safety
  • Patient Health Assessment and Time Management
  • Performance Tracking and Evaluation
  • Complex Problem Solving
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Computer Skills

Timeline

Healthcare Customer Service Representative

New York Bone & Joint Specialist
10.2022 - 02.2024

Home Health Aide

Elara Caring
10.2020 - Current

Medical Coding And Billing -

Eastern Gateway Community College

Allen/Elara Caring

High School Diploma -

Skeldon High School
Shayeeda Hack Samad