SHAYENNE WASHINGTON
Boston
Summary
Organized and tech-savvy administrative professional with over 3 years of experience in higher education, communications, and project coordination. Currently at Harvard Law School supporting digital engagement, IT troubleshooting, and program operations. Skilled in website updates, social media coordination, email marketing, and analytics. Pursuing a Master’s in Management with a dual Project Management Certificate to strengthen expertise in digital strategy and organizational leadership.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant
Harvard Law School – Immigration and Refugee Clinic (HIRC)
2022 - Current
- - Support digital engagement through website updates, email outreach
- - Manage databases (HelperHelper), track analytics, and assist with content creation for outreach.
- - Coordinate technology setup for meetings, troubleshoot IT issues, and liaise with facilities for office needs.
- - Oversee supply orders, vendor payments, corporate card reconciliations, and staff reimbursements using Concur.
- - Create manuals, guides, and resources to improve workflows and intern onboarding.
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
Peer Mentor
UMass Lowell
09.2020 - 05.2021
- - Guided students through academic planning and resource access.
- Conducted regular reviews of student progress reports, intervening early when potential issues were identified to prevent attrition.
- Enhanced student retention by providing personalized academic guidance and support.
- Advocated for student needs within administrative processes, ensuring fair treatment and equitable access to resources.
Professional Co-Op (Administrative Support)
University of Massachusetts Lowell
2019 - 01.2021
- - Organized files, managed data, and streamlined administrative processes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
General Server
Harvard Business School
01.2017 - 2023
- - Deliver exceptional customer service and assist with high-profile events.
- - Collaborate with management to ensure smooth operations and positive guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Master of Liberal Arts (ALM) - Management
Harvard Extension School
Cambridge, MAB.S. - Business Administration, Management
University of Massachusetts Lowell
Lowell, MA01.2022
Skills
- Digital Engagement (Website Updates, Social Media, Email Marketing)
- WordPress, Microsoft Office Suite, Concur, HelperHelper
- Event & Project Coordination, Analytics Tracking, Copy-editing
- Languages: Intermediate Haitian Creole
- Effective communication and collaboration skills
- Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment
- Sound judgement and the ability to maintain discretion when handling confidential information
Timeline
Peer Mentor
UMass Lowell
09.2020 - 05.2021
General Server
Harvard Business School
01.2017 - 2023
B.S. - Business Administration, Management
University of Massachusetts Lowell
Administrative Assistant
Harvard Law School – Immigration and Refugee Clinic (HIRC)
2022 - Current
Professional Co-Op (Administrative Support)
University of Massachusetts Lowell
2019 - 01.2021
Master of Liberal Arts (ALM) - Management
Harvard Extension School
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