Shayla A. Hogue

· Demonstrated a commitment to customer service and satisfaction by responding to tenant complaints and inquiries in a timely manner

· Knowledgeable in the application and approval process for tenant screening lease agreements and other relevant leasing documentation

· Developed and maintained relationships with vendors , clients and internal departments

· Monitored property occupancy, leasing activity and trends in the local real estate market

• Assisted organizational efforts by filing, entering data and answering phones.
• Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
• Coordinated and scheduled meetings, including room reservations, for seamless execution.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.

• Ensure all clients are following the clinics Covid-19 measures and protocols
• Provide vaccine information to clients/providers according to the CDC’s recommendations
• Perform research and collect information to resolve customer issues and other inquiries
• Generate reports, activity logs and register records through IMMTRAC2
• The liaison between customers and Immunization Bureau
• Reviews ImmTrac2 errors that are received from the State (DSHS)
• Monitor clinic flow and provide directions to customers seeking service
• Maintain all areas of Epic applications

• Assist customers with purchases for products and services
• Provides excellent customer service in all capacities of the store
• Enroll customers for JCPenney accounts
• Assist supervisor with special tasks as assigned

• Entered insurance information and demographics into the patient’s profile
• Triaged patients to determine the nature of visit
• Collected patient’s payment
• Set and verified patient’s appointments according to doctor’s schedule
• Verified patient’s prescription refill request

• Answered all internet leads within a ten-minute window
• Made cold calls, followed up on showroom and service department customers
• Managed customer interactions records (100 emails and phone calls per day)
• Managed and updated dealership’s website with existing inventory and current prices
• Answered customer questions on product inventory and explained the benefits of vehicles

• Provided clerical support such as scanning documents, invoices, and researched files
• Managed calendars for deposition preparation
• Logged in UPS/FedEx packages, ordered supplies and distributed mail to various departments
• Conference room set-ups for various
• Cleared employees, visitors, and vendors for office entry
• Execute maintenance requests

• Handled all inbound service calls and scheduled service appointments. • Documented and updated customer records based on interactions.

• Developed and maintained a knowledge base of the evolving products and services.

• Executed outbound reminder calls to customers about upcoming appointments, and followed up on previous appointments.