Shayla Allred
South Jordan,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Revenue Cycle Specialist
Families First Pediatrics
South Jordan, UT
09.2022 - Current
- Instruct and educate new team members on the proper implementation of company billing policies and utilization of the system
- Demonstrate excellent phone communication skills for both incoming and outgoing calls between insurances, patients, and/or internal staff
- Ensure accurate and up-to-date patient demographic records
- Manage Patient Billing in accordance with the collection process to collect on past due account balances
- Transfer outstanding debts to a third-party collector for resolution
- Process Patient Refund Requests and forward them to Accounts Payable for payment.
- Maintain accuracy in billing by reviewing pending charges and making necessary adjustments to codes and modifiers
- Efficiently handle incoming messages from providers
- Ensure charges are signed by providers through generated reports for billers' review
- Post EFT's
- Review and resolve insurance denials
- Ensured that claims were promptly filed by reviewing and addressing issues with stuck claims
- Insurance Verification
- Effectively manage records requests from Attorney's Offices and Insurances
- Review and distribute incoming faxes
- Balance and Report Daily Deposit Totals
- Mail Distribution and Processing
- Payment Processing
- Account Notation
- Generate and Mail HCFA forms
AR Specialist
Ventra Health (Formerly Known as Abeo Management)
South Jordan, UT
11.2018 - 09.2022
- Individually Trained new staff on system usage and company billing policies and practices
- Evaluated and resolved a variety of insurance denials
- Specialized in specific insurance processing.
- Maintained promptness in claim submissions by consistently reviewing claims denied by the clearing house
- Managed and processed records requests from Attorneys’ offices and Insurance.
- Efficiently managed incoming and outgoing phone calls from patients and insurances
- Managed accounts in compliance with company collection policies
- Generated Refund Request Report to be sent to Client for Payment
- Receive and Send Refund Checks
- Demographic maintenance
- Detailed Account Notation
- Filed Provider Billing Tickets
- Data Entry
- Printed and Distributed HCFAs among billers
Call Center Representative
Jordan Federal Credit Union
Sandy, UT
04.2018 - 11.2018
- Answered Inbound phone calls from members
- Transferred Phone calls
- Completed Transfers between accounts
- Proficient Use of Docusign
- Demographic Maintenance
- Data Entry
Teller
Jordan Federal Credit Union
Sandy, UT
04.2016 - 04.2018
- Light Training to New Employees
- Deposited Cash and Checks for members
- Processed member transaction requests
- Generated and printed cashiers checks
- Answered and Made Phone calls
- Regularly Balanced Cash Drawer
- Product Referral
- Demographic Maintenance
- Data Entry
- Form Completion and Filing
- Card Printing
Education
High School Diploma -
Bingham High School
South Jordan06-2015
Skills
- HIPAA Compliance
- Payment posting
- Claims review
- Insurance Verification
- Record Preparation
- Collection Practices
- Organization
- Proficient in Microsoft Office
- Quick Learning
- Customer Service
- Personable
Timeline
Revenue Cycle Specialist
Families First Pediatrics
09.2022 - Current
AR Specialist
Ventra Health (Formerly Known as Abeo Management)
11.2018 - 09.2022
Call Center Representative
Jordan Federal Credit Union
04.2018 - 11.2018
Teller
Jordan Federal Credit Union
04.2016 - 04.2018
High School Diploma -
Bingham High School
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