Shayla Carey
West Allis
Summary
Dedicated employee with proven customer service skills, adept at multitasking and managing time effectively. Committed to delivering positive and memorable experiences for every customer. Highly motivated to embrace new challenges, demonstrating a strong work ethic and adaptability. Exceptional interpersonal skills facilitate effective collaboration and independent work.
Overview
4
4
years of professional experience
Work History
Case Manager
Humana
Louisville
10.2025 - Current
- Delivered case management services and facilitated referrals to social service agencies and home health providers, ensuring comprehensive support for clients.
- Coordinated care plans tailored to client needs, enhancing quality of services provided.
- Documented case notes to maintain integrity of client interaction records and support effective service delivery.
Case Manager
WellPoint Care Network
Milwaukee
07.2022 - 04.2023
- Facilitated reunification efforts between parents, guardians, and children in foster care, promoting family stability.
- Provided informed testimony at court hearings for child welfare cases, contributing to case outcomes.
- Conducted home visits to assess safety and well-being of children.
- Engaged in professional workshops on child welfare to enhance knowledge of best practices.
Education
Bachelor of Science - Social Work
Aurora University
Aurora, IL05-2022
Skills
- Child welfare assessments
- Case coordination
- Crisis intervention
- Case planning
- Needs assessment and client evaluation
- Risk assessment
- Case tracking
- Organizational skills
- Effective communication
- Written communication
- Active listening
- Cultural competence
- Critical thinking
- Client advocacy
- Problem-solving strategies
Timeline
Case Manager
Humana
10.2025 - Current
Case Manager
WellPoint Care Network
07.2022 - 04.2023
Bachelor of Science - Social Work
Aurora University