SHAYLA COOLEY
Washington
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
OFFICE ASSISTANT
SURGE STAFFING
01.2021 - 06.2023
- Routed telephone and electronic inquires to appropriate personnel promptly and courteously
- Provided administrative support to employees throughout the organization
- Compiled data, statistics, and supplementary information to maintain research activities
- Created and maintained filing systems, both electronic and physical.
Customer Service Representative
Integral Resources Inc.
03.2019 - 11.2020
- Documented and detailed calls and complaints using call center's CRM database.
- Detailed payment options and explained price, receipt and billing details to customers.
- Maintained and managed customer files and databases.
CUSTOMER CARE REPRESENTATIVE
CONTINUUM GLOBAL SOLUTIONS
04.2016 - 02.2019
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
Customer Service Representative
Affordable Care Act
01.2013 - 03.2016
- Answered incoming calls from customers interested in receiving services from Affordable
- Assisted patients with scheduling appointments to be seen for extractions, implants, adjustments and relines on dentures
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
NORTHERN VANCE HIGH SCHOOL
Skills
- Microsoft Office Proficiency
- Empathetic
- Type 50 WPM
- High-Volume Environments
- Database Maintenance
- Account Management
Timeline
OFFICE ASSISTANT
SURGE STAFFING
01.2021 - 06.2023
Customer Service Representative
Integral Resources Inc.
03.2019 - 11.2020
CUSTOMER CARE REPRESENTATIVE
CONTINUUM GLOBAL SOLUTIONS
04.2016 - 02.2019
Customer Service Representative
Affordable Care Act
01.2013 - 03.2016
High School Diploma -
NORTHERN VANCE HIGH SCHOOL
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