Shayla Daughtry
Seffner,Florida
Summary
Personable and persistent Customer Service Associate with 7 years of work experience. Aiming to leverage a proven knowledge of customer loyalty, retail sales, and soft goods skills to successfully fill the Front Desk Associate role at your company. Frequently praised as adaptable by my peers, I can be relied upon to help your company achieve its goals.
Overview
8
8
years of professional experience
Work History
Associate
Dollar General
Tampa, FL
12.2019 - 08.2020
- Greet customers and ascertain what each customers wants or needs.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Associate Team Member
Walmart
Brandon, FL
03.2018 - 06.2019
- Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Help customers try on or fit merchandise.
Hotel Front Desk Agent
Extended Stay America
Tampa, FL
10.2020 - Current
- Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Assisted guests with inquiries and resolved issues promptly to enhance satisfaction.
- Processed reservations using property management systems, ensuring accuracy in bookings.
- Coordinated with housekeeping staff to maintain room readiness and cleanliness standards.
- Handled cash transactions and reconciled daily financial reports for accountability.
- Trained new front desk staff on procedures, enhancing team performance and service quality.
- Monitored lobby area to provide assistance and maintain a welcoming environment for guests.
- Implemented feedback collection processes to improve service delivery and guest experience.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
- Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
- Developed strong rapport with returning guests, providing personalized service that led to increased positive reviews online.
- Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
- Prepared reports on guest satisfaction levels and other metrics.
Member Associate
Kentucky Fried Chicken
Seffner Fl
05.2017 - 03.2018
- Greet customers with a friendly attitude.
- Take and process orders at the counter or drive-thru.
- Handle payments and give correct change.
Answer questions about the menu and promotions. - Prepare menu items following KFC’s recipes and standards.
- Keep the kitchen, front counter, dining area, and bathrooms clean.
Follow food safety procedures (washing hands, wearing gloves, etc.).
Work with other team members to meet rush-hour demands.
Communicate effectively with managers and crew.
Be flexible to rotate between tasks (front counter, drive-thru, kitchen).
Education
High School Diploma -
Armwood Hohh School
Seffner, FL05.2017
Skills
- Builds solid relationships with teammates, and business partners by fostering teamwork in a face to face environment
- Ability to work efficiently in a fast-paced deadline driven environment
- Excellent written, verbal and nonverbal communication skills
- Mentors or trains new front desk staff when needed
Leads by example in maintaining hospitality standards
Exceptional interpersonal and guest service skills
Active listening and clear verbal communication
Professional phone and in-person etiquette
Conflict resolution and de-escalation expertise
Ability to handle high-stress situations with a calm demeanor
Timeline
Hotel Front Desk Agent
Extended Stay America
10.2020 - Current
Associate
Dollar General
12.2019 - 08.2020
Associate Team Member
Walmart
03.2018 - 06.2019
Member Associate
Kentucky Fried Chicken
05.2017 - 03.2018
High School Diploma -
Armwood Hohh School