Shayla Dirton
Summary
Experienced healthcare administrative professional skilled in front office operations, insurance verification, prior authorizations, patient scheduling, and billing support. Expertise in managing high-volume administrative tasks while ensuring compliance and enhancing patient satisfaction through effective communication with patients, providers, and insurance companies.
Overview
17
17
years of professional experience
Work History
Front Office Administrator
Allergic Disease & Asthma Center
01.2025 - Current
- Greet and provide excellent customer service to all patients and clients who come into the office and call over the phone.
- Managed patient check-ins and check-outs, coordinating scheduling and rescheduling to enhance patient flow.
- Facilitated communication between patients and clinical staff in the office.
- Verified insurance for new and existing patients, including Medicaid, Medicare, and Commercial, ensuring accurate billing.
- Input/Update and ensure accuracy of all patient information in the system for processing.
- Check the schedule to ensure patient's updated insurance, personal information and billing information is current and up to date.
- Collected copays, deductibles, and balances from patients before and after appointments, reconciling payments daily.
- Process all new and existing orders of patients' serum for injections and immunology.
HR Coordinator
Encompass Health Rehab Hospital
05.2021 - 11.2024
- Supported recruiting by screening resumes to identify candidates and assisting in conducting interviews, contributing to effective talent acquisition.
- Administered human resources functions, including benefits administration, orientation, worker's compensation, and policy administration, to enhance staff retention.
- Managed FMLA requests and processing in compliance with federal regulations.
- Ensured compliance with state and federal regulations regarding policies, procedures, and employee relations to mitigate legal risks.
- Assists in federal, state, and Joint Commission survey preparedness.
HR / Administrative Assistant
Network Control & Electric
Greer, SC
08.2019 - 03.2021
- Provided office support for pre-employment screenings, new hire processing, and personnel file maintenance to ensure compliance with regulations.
- Collaborated with 3rd party HR support to address unemployment requests, levy requests, and benefit and payroll inquiries effectively.
- Processed weekly timesheets for temporary employees to facilitate accurate payroll processing.
- Entered and processed vendor purchase orders, job creations, and new hire submissions.
- Primary point of contact regarding new customer and new vendor set up process in Peachtree(Sage).
HR Office Coordinator
TRS Staffing
Greenville, SC
09.2015 - 04.2019
- Responded to internal and external HR inquiries and provided daily assistance to enhance communication and support.
- Assist and handle benefit inquiries and conduct benefit orientations for new hires.
- Maintained accurate personnel records (payroll, personal information, leaves, finishes) to ensure compliance with employment requirements.
- Liaise with other departments of functions (payroll/timekeeping, benefits etc.) Support the office process by greeting candidates, performing pre-employment screenings, and issuing employment contracts.
- Host orientations and manage onboarding processes and update records with new hires.
- Produced and submitted reports on general HR activities to inform management and support decision-making.
Customer Support Payroll Associate
Aerotek Staffing
Greenville, SC
03.2012 - 09.2015
- Complete payroll for over 300 contractors on a weekly basis.
- Managed timecard audits and collections by proactively contacting contractors and clients for missing submissions.
- Resolved payroll and invoicing issues by addressing adjustments, lost checks, and client invoice discrepancies.
- Ensure the accurate and timely entry of new contractor starts and completions in PeopleSoft.
- Primary liaison with the corporate office regarding all accounting and client/contractor related issues.
- Process and manage workers' compensation claims for contractors.
- Manage and conduct all paperwork, orientations and E-verify for all new hires.
- Schedule drug tests and run background checks for all new hires prior to assignments.
- Oversaw benefits programs for contractors and internal staff, ensuring compliance and accessibility.
Program Assistant
SC Employment Security Commission
Greenville, SC
01.2009 - 04.2011
- Determine eligibility for employment services and financial assistance for classroom training.
- Collaborated with other professionals to support unemployed or underemployed individuals in securing employment opportunities.
- Interviewed clients facing challenges in finances, employment, food, clothing, housing, and physical and mental impairments to assess program eligibility.
- Secure information, such as medical, psychological and social factors contributing to clients' situations.
- Refer clients to partner services and other organizations for additional assistance.
- Compiled client records and prepared reports to track progress and inform service delivery.
- Assist claimants with their claims, referring claimants to employment, and correcting various claims.
Education
Bachelor of Science - Biology
SOUTH CAROLINA STATE UNIVERSITY
Orangeburg, SC01-2004
Skills
- Strong interpersonal skills
- Organizational Development
- Payroll
- Benefit Coordination
- Leave Management
- Insurance Verification
- Prior Authorization
- Scheduling
- EHR management
- Medical Records
- Collecting and Posting Payments
- Compliance/HIPAA
- Customer relations
- Billing Support
- Multitasking
- Procedure Compliance
- Faxes
- Proficient in several programs to include Ecw, Phreesia, Taleo, SAP, Peoplesoft, Kronos, Isolved and ADP
References
References available upon request.
Timeline
Front Office Administrator
Allergic Disease & Asthma Center
01.2025 - Current
HR Coordinator
Encompass Health Rehab Hospital
05.2021 - 11.2024
HR / Administrative Assistant
Network Control & Electric
08.2019 - 03.2021
HR Office Coordinator
TRS Staffing
09.2015 - 04.2019
Customer Support Payroll Associate
Aerotek Staffing
03.2012 - 09.2015
Program Assistant
SC Employment Security Commission
01.2009 - 04.2011
Bachelor of Science - Biology
SOUTH CAROLINA STATE UNIVERSITY