Shayla Gonzalez
Kissimmee
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Customer-oriented professional with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements.
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
2
2
years of professional experience
Work History
Ride Operator
SeaWorld Parks & Resorts Orlando
Orlando
12.2025 - Current
- Assisted guests with boarding and disembarking from rides efficiently.
- Monitored ride operations to maintain safety standards and compliance.
- Provided guest assistance by answering questions and addressing concerns promptly.
- Assisted with loading, unloading, and securing passengers on rides.
- Operated control panels for ride systems and monitored audio and visual equipment.
- Provided customer service to guests in a friendly manner.
Package Handler
Fed Ex Ground
Orlando
11.2025 - 11.2025
- Sorted packages by size and destination for efficient processing.
- Operated conveyor belts and scanners to manage package flow.
- Loaded and unloaded packages from delivery trucks safely.
- Collaborated with team members to ensure timely package handling.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Checkout Team Member
Walmart
Kissimmee
11.2024 - 11.2025
- Operated cash register, processing customer transactions efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area for optimal customer experience.
- Handled cash, credit, and digital payments accurately during busy shifts.
- Provided friendly service, creating a welcoming environment for shoppers.
- Resolved customer complaints promptly, ensuring satisfaction during transactions.
- Assisted customers in locating items throughout the store.
- Greeted customers and provided excellent customer service.
Team Member
Bojangles' Restaurants
Mebane
06.2024 - 07.2024
- Assisted customers with menu selections and food orders.
- Maintained cleanliness of dining area and food preparation stations.
- Collaborated with team members to ensure timely food service.
- Operated kitchen equipment safely and efficiently during peak hours.
- Monitored inventory levels and reported shortages to management.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
Zenith Accelerated Academy
Kissimmee, FLSkills
- Customer service
- Team collaboration
- Time management
- Problem solving
- Cash handling
- Teamwork
- Goal setting
- Food service
- CPR certified
Languages
English
Full Professional
Spanish
Limited
Timeline
Ride Operator
SeaWorld Parks & Resorts Orlando
12.2025 - Current
Package Handler
Fed Ex Ground
11.2025 - 11.2025
Checkout Team Member
Walmart
11.2024 - 11.2025
Team Member
Bojangles' Restaurants
06.2024 - 07.2024
Zenith Accelerated Academy