Shayla Holmes
Galveston,TX
Summary
Dedicated and reliable professional with strong organizational skills and a team-oriented mindset. Exceptional customer service and communication abilities, demonstrated through outstanding interpersonal skills. Skilled at providing assistance to coworkers and customers using best practices. Detail-oriented and capable of carrying out tasks with minimal supervision.
Overview
10
10
years of professional experience
Work History
Correctional Officer
Texas Department Of Criminal Justice
Rosharon, TX
04.2023 - Current
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
Security Officer
Weiser Security
Houston, TX
12.2022 - 04.2023
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
Fleet Coordinator
Gulf Coast Transit District
Texas City, TX
10.2018 - 11.2022
- Checked fleet records to maintain data integrity.
- Organized servicing appointments for all fleet units
- Ensured compliance with applicable laws, regulations and company policies for the fleet operations.
- Assisted with the procurement process related to purchasing new vehicles or equipment for the fleet.
- Collaborated with other departments to coordinate transportation needs.
- Investigated claims involving damage or theft of property owned by the company's fleets.
- Prepared invoices, bills, purchase orders and other financial documents pertaining to fleets operations.
Intern
Community Action Council
Galveston, TX
02.2018 - 06.2018
- Handled phone inquiries with efficiency
- Handled incoming mail distribution
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Collaborated with team members to create a comprehensive social media strategy.
Customer Service Representative
Family Dollar
Galveston, TX
06.2016 - 12.2017
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Representative
Rainforest Cafe
Galveston, TX
06.2014 - 08.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
Bachelor - ADMINISTRATION OF JUSTICE, Emergency Management and Homeland Security
TEXAS SOUTHERN UNIVERSITY
Texas06.2018
High School Diploma -
GALVESTON BALL HIGH SCHOOL
Galveston, TX06.2013
Skills
- Class C CDL Certification
- Proficient in Microsoft Word
- PowerPoint Proficiency
- Excel Proficiency
- Social Media Engagement
- Interview Facilitation
- Effective Scheduling
- Professional Phone Communication
- Accident Analysis
- Client Relationship Management
- Inventory Management
- Establishing MOUs
- Invoicing Management
- Cash Management
- Dispatch
- Firearms proficiency
- Self-defense techniques
- De-Escalation Techniques
- Behavior Management
References
Upon Request
References
References available upon request.
Timeline
Correctional Officer
Texas Department Of Criminal Justice
04.2023 - Current
Security Officer
Weiser Security
12.2022 - 04.2023
Fleet Coordinator
Gulf Coast Transit District
10.2018 - 11.2022
Intern
Community Action Council
02.2018 - 06.2018
Customer Service Representative
Family Dollar
06.2016 - 12.2017
Customer Service Representative
Rainforest Cafe
06.2014 - 08.2014
Bachelor - ADMINISTRATION OF JUSTICE, Emergency Management and Homeland Security
TEXAS SOUTHERN UNIVERSITY
High School Diploma -
GALVESTON BALL HIGH SCHOOL
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