Shayla Jablonski
Vernal,UT
Summary
I consider myself to be a highly resourceful and driven customer service professional with over 10 years of experience in problem-solving, customer relationships, and management. Additionally, I have nearly 3 years of experience in bookkeeping. I pride myself on being a team player with a strong technical proficiency and a dedication to ensuring accuracy in financial data entry and recordkeeping.
Overview
14
14
years of professional experience
Work History
Office Admin Assistant
Circle D Services
Vernal, UT
08.2023 - Current
- Bookkeeping: Accounts payable, accounts receivable, tax records, and banking tasks.
- Computer efficient in Excel, Word, Google Docs etc.
- Excellent verbal and written communication skills.
- Compile and maintain records of office business transactions, both electronic and physical.
- Operate office equipment including printers, copiers, multi-line phones, scanners, and electronic related software with ability to maneuver through basic computer-based applications.
- People skills: Ability to be the central contact for customers and employees within the company.
- Ability to pay attention to detail, multi-task, possess common sense, and a willingness to learn and retain information.
- Strong time management, organizing and prioritizing skills.
- Self-starter and able to perform tasks autonomously, with the ability to change priorities without getting unduly stressed or anxious about the situation.
- Integrity and discretion in handling confidential information.
Collections Specialist
Discover Finacial Services
Vernal, Utah
07.2022 - 12.2022
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Recorded and updated customer personal accounts with accurate contact information.
- Recorded information about customers' financial status and collections status efforts.
- Processed payments over phone and set up recurring drafts.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Answered customer questions regarding account discrepancies or problems.
- Received payments and posted amounts to customer accounts.
Fraud Specialist
Alorica
Vernal, Utah
04.2022 - 07.2022
- Collaborated with other departments such as legal, compliance and audit in order to ensure compliance with applicable laws and regulations.
- Served as primary contact for fraud claim inquiries.
- Monitored suspicious transactions in order to detect any irregularities or discrepancies.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Developed strategies and procedures to prevent, detect and investigate potential fraud incidents.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Conducted interviews with customers, employees and witnesses related to fraud cases.
- Documented investigative findings in reports.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
Bookkeeper
Uintah Basin Herbals
Vernal , UT
02.2018 - 07.2020
- Analyzed financial transactions, assigning to specific accounts.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Managed payroll processing for staff members.
- Performed month-end closing activities.
- Reconciled or entered report discrepancies found in financial records.
- Processed accounts payable and receivable transactions.
- Resolved billing discrepancies with vendors or customers promptly.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Received and recorded cash, checks and transfers.
- Conducted monthly bank reconciliations.
- Created monthly, quarterly, and annual financial reports for management review.
General Manager
Dinosaur Brew Haus
Vernal, Utah
10.2009 - 02.2018
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Guided management and supervisory staff to promote smooth operations.
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Cash handling and daily deposits.
- Submitted all ordering for establishment.
- Data entry for daily sales.
Education
GED -
Uintah High School
Vernal, UT05-2008
Skills
- Spreadsheet Development
- Event Planning
- Billing and Invoicing
- Database Entry
- Schedule Management
- Inventory Management
- Human Resources
- Customer Engagement
- Payroll
- Billing and Coding
- Friendly, Positive Attitude
- Quality Assurance
- A/P and A/R
- Quickbooks
- Financial Recordkeeping
- Call Management
- Inbound and Outbound Calling
- Microsoft Excel
- Customer Service Skills
- Collections
- Fraud
- Office Management
Timeline
Office Admin Assistant
Circle D Services
08.2023 - Current
Collections Specialist
Discover Finacial Services
07.2022 - 12.2022
Fraud Specialist
Alorica
04.2022 - 07.2022
Bookkeeper
Uintah Basin Herbals
02.2018 - 07.2020
General Manager
Dinosaur Brew Haus
10.2009 - 02.2018
GED -
Uintah High School
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