Shayla Jacobs
Sunrise,FL
Summary
Diligent professional with a background in driving customer satisfaction and retention. Skilled in managing customer relationships and leading initiatives to improve client engagement. Adept at problem-solving and effective communication to ensure customer success. Results-oriented achiever with a proven ability to exceed targets and thrive in fast-paced environments. Combining strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Possesses versatile skills in project management, problem-solving, and collaboration. Brings a fresh perspective and strong commitment to quality and success. Recognized for adaptability and a proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Prime Bites
12.2023 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Personal Trainer/Holistic Nutritionist/Startup Founder
Shaypes Lifestyle
01.2021 - Current
- Built a strong client base with 95% repeat business of satisfied clients
- Design personalized programs and nutrition plans to achieve optimal results
- Worked with clients to set attainable fitness goals and assisted in achieving them
- Manage weekly check ins and program modifications ensuring growth in clients fitness journey
- Instruct virtual and in person sessions providing safety and comfortability to each client
Boxing Instructor/Certified Personal Trainer
Elite Boxing and Fitness
02.2021 - 05.2023
- Regularly assessed instructional methods and class content, seeking feedback from participants to continuously enhance the effectiveness of the boxing program.
- Promoted a culture of good sportsmanship among all members of the boxing community, contributing to a positive atmosphere within the facility.
- Strengthened clients'' overall conditioning with targeted exercises designed to supplement their boxing training.
- Developed strong relationships with local amateur boxing organizations, enhancing opportunities for students to compete and gain valuable experience in the sport.
- Improved clients'' boxing skills by conducting personalized training sessions tailored to individual needs.
- Enhanced overall gym experience for members by maintaining a clean, organized, and safe environment for practice.
- Led dynamic warm-up exercises before each class session, ensuring clients were properly prepared for an intense boxing workout.
- Assisted new class participants in acclimating to the gym environment, ensuring they felt welcomed and confident in their abilities.
- Kept up-to-date with industry trends and best practices to continuously improve the quality of instruction provided at the gym.
- Coached competitive boxers in preparation for amateur bouts, focusing on strategy development and mental readiness.
- Educated clients on the importance of proper nutrition and recovery practices for optimal performance in both training and competition settings.
- Evaluated participant progress regularly, adjusting lesson plans as needed to accommodate differing skill levels or physical limitations.
- Increased class attendance rates by developing engaging and challenging workout routines.
Boxing Instructor/Certified Personal Trainer
TITLE Boxing Club
05.2020 - 01.2021
- Instruct hour long classes of interval training and boxing
- Prepare the studio and plan for each class
- Motivate and help members become closer to reaching their goals
- Work with clients of all ages teaching technique, accuracy and form
- Kept up-to-date with industry trends and best practices to continuously improve the quality of instruction provided at the gym.
- Developed strong relationships with local amateur boxing organizations, enhancing opportunities for students to compete and gain valuable experience in the sport.
- Promoted a culture of good sportsmanship among all members of the boxing community, contributing to a positive atmosphere within the facility.
- Established rapport with students, fostering a supportive and inclusive learning atmosphere in the gym.
Personal Trainer
Paradise Gym
05.2019 - 05.2020
- Maintained files detailing personal fitness regimens, records and contracts to keep all client information current
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results
- Communicated with clients to determine goals and personally created each plan of action individually
- Successfully completed training initiatives, increasing customer loyalty
Boxing Instructor
Sucker Punch Fitness
05.2019 - 05.2020
- Developed training and exercise programs to meet individual requirements and team play activities
- Promote studio programs, products and services
- Lead individuals towards their goals through mental and physical motivation
- Maintained cleanliness of studio and prepared room for classes
Sales Associate
Florida Discount Nutrition
05.2019 - 12.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Stayed up to date on emerging trends and provided informative customer service to assist in product selection
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
Waitress
Topgolf
06.2018 - 03.2019
- Handled a high volume of customers regularly
- Maintained a fun and family friendly environment for guest of all ages
- Memorized daily specials and drink menu options to ensure optimal satisfaction of guests
- Took orders and Served Food
- Set up payments by POS
Sales Associate
Fitness Depot Nutrition Center
11.2016 - 10.2018
- Stock, replenish and organize inventory with accuracy and efficiency
- Provide outstanding customer service receiving many high star reviews
- Assist average 30 customers a day on specific supplement needs
- Can explain in depth most products and answer many questions based off of sports supplements
Waitress
MIXTO RESTAURANT
07.2017 - 07.2018
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Host and seat guests to their table
- Prepare a range of beverages including wines and beers
- Wait events for over 20 guest at a time
Smoothie Maker/Cashier
City Blendz Smoothies
09.2014 - 06.2017
- Created personalized and menu item smoothies for guests with consistency and efficiency
- Packaged and stored food products appropriately to ensure proper handling and preservation
- Re-stocked, organized and arranged service and food stations
Skills
- Personal Training
- Group Fitness
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Time Management
- Training and mentoring
- Team Building and Leadership
- Effective workflow management
- Conflict resolution techniques
Websites
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Manager
Prime Bites
12.2023 - Current
Boxing Instructor/Certified Personal Trainer
Elite Boxing and Fitness
02.2021 - 05.2023
Personal Trainer/Holistic Nutritionist/Startup Founder
Shaypes Lifestyle
01.2021 - Current
Boxing Instructor/Certified Personal Trainer
TITLE Boxing Club
05.2020 - 01.2021
Personal Trainer
Paradise Gym
05.2019 - 05.2020
Boxing Instructor
Sucker Punch Fitness
05.2019 - 05.2020
Sales Associate
Florida Discount Nutrition
05.2019 - 12.2019
Waitress
Topgolf
06.2018 - 03.2019
Waitress
MIXTO RESTAURANT
07.2017 - 07.2018
Sales Associate
Fitness Depot Nutrition Center
11.2016 - 10.2018
Smoothie Maker/Cashier
City Blendz Smoothies
09.2014 - 06.2017
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