Shayla Jenkins

• Answered calls from clients seeking Department of Children and Families assistance.
• Explained program requirements, eligibility rules, and referral steps.
• Updated client records in agency case management systems.
• Communicated with community partners about case status and referrals.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Developed strong relationships with customers by providing personalized assistance and support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

• • Creating and maintaining a records management system.
• • Updating existing records.
• • Retrieving information from the filing system when requested. Process Lawyer Request using multiple systems example Epic ,Meditech and
• • Performing data entry tasks.
• • Maintaining company archives.
• Rose radiology

• Submit claims ,Approve or denial of claim , Dispatch for Driver ,submit part orders , schedule technician, send out safe
• team for items that did not get assembled.Handles customer questions about delivery dates or item on back order as
• when the delivery team will arrive. Emails, use Microsoft word excel workforce , Dispatch Track ,high call volume
• experience , Email and chat . System used Dispatch tracker and saleforce

Create chart , complete audit and pulling paper medical records for Case Manager Therapist and Psychologist daily and retrieve Medical records at end of business and accurately put them in there numerical order .Explain to patient about ROI form and rule and regulations as well as the deadline for to complete request upload paper charts and turn them into EHR .

Answer phones chats and emails in response to completion of medical records requests

Gather Medical records for case worker ,