Shayla Kiehn
Spokane,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Passionate about learning and helping people.
Overview
2
2
years of professional experience
Work History
Delivery Driver
Doordash
Spokane, WA
04.2025 - Current
- Delivered food and groceries to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Hope House Shelter Support Staff - Overnight
Volunteers Of America Eastern Washington & Northern Idaho
Spokane, WA
11.2023 - 03.2025
- Introduced Emergency Shelter to Guests, directing them appropriately, and Efficiently.
- Cleaning of the facility I.e, mopping, sweeping, disposal of garbage and biohazard material, wiped down and restocked bathrooms.
- Answered telephone and assisted callers by providing information along with understanding privacy practices.
- Documenting Meaningful interactions, Incident reports, CMIS data entry, and doing Curfew check along with emotional support.
- Resolved Guests questions with patience and empathy, and kindness, Creating positive relationships with clients.
- Updated CMIS records accurately to maintain up-to-date information on clients and projects.
- Assisted in training new staff members on company procedures and practices.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
- Proofread documents carefully before distribution, ensuring accurate communication of vital information across teams (i.e. Documentation Notes)
Front End Cashier
Walmart
Richland, WA
06.2023 - 09.2023
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained an organized and clean Checkout area, ensuring a positive shopping experience for customers and supervisors.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
Education
High School Diploma -
Shelton High School
Shelton, WA06.2023
Skills
- Facility Maintenance
- Organizational Skills
- Documentation
- Communication
- Drivers license
- Problem-Solving
- Time Management
- Multitasking Abilities
- Active Listening
- Adaptability and Flexibility
Languages
English
Native or Bilingual
American Sign Language
Professional Working
Timeline
Delivery Driver
Doordash
04.2025 - Current
Hope House Shelter Support Staff - Overnight
Volunteers Of America Eastern Washington & Northern Idaho
11.2023 - 03.2025
Front End Cashier
Walmart
06.2023 - 09.2023
High School Diploma -
Shelton High School