Shayla Livingston
Pittsburgh,PA
Summary
Dynamic management and associate work with a proven track record at BJs Restaurants Inc, and Panera bread. Adept in cross-functional teamwork and staff training, I excel in decision-making and relationship building, driving brand visibility and customer engagement through innovative strategies and effective communication.
Overview
8
8
years of professional experience
Work History
Marketing Associate
Bjs Restaurants Inc
07.2022 - Current
- Assisted in executing marketing campaigns to enhance brand visibility and customer engagement.
- Conducted market research to identify trends and customer preferences for targeted promotions.
- Collaborated with cross-functional teams to develop promotional materials and digital content.
- Analyzed campaign performance metrics to optimize future marketing strategies effectively.
- Planned and executed events and marketing programs to increase qualified leads.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
Server
Bjs Restaurants Inc
07.2022 - Current
- Delivered exceptional customer service by efficiently taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu knowledge and service protocols.
- Adapted quickly to changing priorities during peak dining hours to maintain service flow.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Shift Manager
Panera Bread
09.2017 - Current
- Supervised daily operations to ensure compliance with food safety and quality standards.
- Trained and mentored team members on customer service excellence and operational efficiency.
- Managed inventory levels, ensuring product availability while minimizing waste.
- Implemented scheduling strategies to optimize labor costs and improve staff coverage.
At Home Nanny
Sabrina Velez
06.2023 - 02.2025
- Provided nurturing care, ensuring safety and well-being of children in home environment.
- Developed engaging educational activities that promoted learning and creativity among children.
- Implemented daily routines to enhance structure and consistency for children's development.
- Communicated effectively with parents regarding children's progress, needs, and challenges.
Sales Associate
Sams Club
04.2020 - 04.2022
Education
High School Diploma -
Butler Senior High School
Butler, PASkills
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Cross-functional teamwork
- Team leadership
- Time management
- Reliability and punctuality
- Professionalism and discretion
- Creative play ideas
- Patience and tact
- Positive reinforcement techniques
Timeline
At Home Nanny
Sabrina Velez
06.2023 - 02.2025
Marketing Associate
Bjs Restaurants Inc
07.2022 - Current
Server
Bjs Restaurants Inc
07.2022 - Current
Sales Associate
Sams Club
04.2020 - 04.2022
Shift Manager
Panera Bread
09.2017 - Current
High School Diploma -
Butler Senior High School