Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Shayla Nieves

Long Beach,NY

Summary

Highly professional and spirited food service provider with over 8 years of experience in the hospitality industry, who possesses a background and experience in the educational field. I am confident in my ability to foster teamwork and deliver reliable service in dynamic environments. Prepared to bring strong customer service acumen, first-aid and safety compliance expertise to a role. Skilled in conflict resolution and emergency response, consistently ensuring customer satisfaction and committed to furthering my knowledge and experience in the hospitality industry.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Preschool Teacher

Our Learning Environment
09.2021 - Current
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Encouraged critical thinking and problem-solving skills with specially designed activities and games.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Utilized positive reinforcement to manage classroom behavior, creating supportive learning environment.
  • Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.

Bartender, Server, Expediter, Hostess

Speakeasy Long Beach
01.2015 - Current


  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Assisted in training new staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Reduced wait times for customers through effective use of POS system and multitasking abilities.

Cashier, Barista (seasonal)

Dough Hut
05.2019 - 08.2020
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Restocked and organized merchandise in front lanes.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Server

The Steer
12.2019 - 03.2020
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Catering Server (seasonal)

The Ocean Club
05.2013 - 10.2016
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Delivered exceptional tableside service at weddings, corporate events, and private parties with 300+ guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Supported catering team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.

Cashier, Sales Associate (seasonal)

Riptides 11561
05.2014 - 09.2015
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Supported positive team morale by maintaining open communication channels with coworkers and addressing any concerns promptly.

Cashier, sales associate

Ribeye Brothers
01.2013 - 01.2014
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.

Education

BS - Health and Human Services

University At Buffalo, The State University of New York
Buffalo, NY
11-2026

High School -

Long Beach High School
Long Beach, NY
06.2016

Skills

  • Proficient in Microsoft Word
  • Strong work ethic
  • Easily adaptable
  • AED operation
  • Infant CPR training
  • Reliable employee
  • Attention to detail

References

  • Jacob Marlin, 917-803-5678
  • Jamie Dowling, 516-236-5508
  • Jesse Punnett, 917-532-3679
  • Damian Walsh, 646-418-9548

Certification

  • Heart saver for k-12 schools American Heart Association 2024-september

Timeline

Preschool Teacher

Our Learning Environment
09.2021 - Current

Server

The Steer
12.2019 - 03.2020

Cashier, Barista (seasonal)

Dough Hut
05.2019 - 08.2020

Bartender, Server, Expediter, Hostess

Speakeasy Long Beach
01.2015 - Current

Cashier, Sales Associate (seasonal)

Riptides 11561
05.2014 - 09.2015

Catering Server (seasonal)

The Ocean Club
05.2013 - 10.2016

Cashier, sales associate

Ribeye Brothers
01.2013 - 01.2014

BS - Health and Human Services

University At Buffalo, The State University of New York

High School -

Long Beach High School
Shayla Nieves