Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shayla Powell

Indianapolis,IN

Summary

Dynamic Customer Service Representative with a proven track record at International Paper, along side my other jobs. Excelling in conflict resolution and enhancing customer loyalty. Highly organized and self-motivated, I leverage strong verbal communication skills to address inquiries and provide informed recommendations, ensuring superior customer satisfaction and compliance with industry standards.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

International Paper
05.2024 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Medical Records Release Specialist

Ciox Health
03.2021 - 04.2024
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Supported medical staff by providing organized and accurate medical records.

Release Of Information Specialist

GRM Document Management
09.2019 - 01.2021
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Along with hospitals.
  • Preparing and pulling Medical records for over 32 clients. Including Physicians office, lawyers office, Social Security Administration and, private parties,
  • Making sure a singed authorization is included with the request for medical records.
  • Redact any PHI if required
  • Fix, mail or email invoice
  • Once records or paid email or mail them out

Customer Service Representative

Renaissance Dental Insurance
02.2018 - 05.2019
  • Set up and explained new dental plans
  • Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new plan information.
  • Enrolled individual prospects and retirees in dental plans
  • Explained the different plains we offered and went over the benefits
  • Collected payments, set up reoccurring payments and restate inactive policies.
  • Went over claims and bills

Education

High School Diploma -

Arlington Community High School
Indianapolis, IN
2007

Skills

  • Team leadership
  • Strong verbal communication
  • Extremely organized
  • Self-motivated

Timeline

Customer Service Representative

International Paper
05.2024 - 08.2025

Medical Records Release Specialist

Ciox Health
03.2021 - 04.2024

Release Of Information Specialist

GRM Document Management
09.2019 - 01.2021

Customer Service Representative

Renaissance Dental Insurance
02.2018 - 05.2019

High School Diploma -

Arlington Community High School