Shayla Ray
Topeka,KS
Overview
13
13
years of professional experience
1
1
Certification
Work History
Picker/Packer
Frito-Lay
Topeka, KS
02.2024 - 08.2025
- Locate and pick specific items from shelves or bins according to customer orders.
- Verify quantity
- Pack items
- Fulfill orders
Warehouse Associate
Frito-Lay
Topeka, KS
12.2022 - 03.2023
- Fulfilled incoming orders to ensure timely delivery and customer satisfaction.
- Conducted thorough searches for items in warehouse to streamline order fulfillment processes.
- Employed Vulcan tools to enhance item retrieval processes and streamline operations.
Warehouse Associate/ Picker/Loader
Westaff
Topeka, KS
11.2021 - 03.2022
- Operated forklifts and pallet jacks for efficient inventory management.
- Coordinated shipping and receiving processes to ensure timely deliveries.
- Maintained accurate records of inventory levels and stock locations.
- Trained new associates on safety protocols and operational procedures.
CSR - Customer Service Representative / Data Entry
MAXIMUS
Kansas City, MO
12.2019 - 09.2020
- Assisted community members in accurately reporting household information to ensure comprehensive census data collection.
Cash Logistics Processor/Vault Teller
Brink's Incorporated
Kansas City, MO
04.2019 - 06.2019
- Oversaw verification of deposits by ensuring accurate information entry. Managed preparation of orders for bank ATMs and clerks to enhance operational efficiency. Cultivated a detail-oriented approach to data management.
Cashier, Sales Associate
Kids Foot-Locker
Overland Park, KS
02.2019 - 05.2019
- Managed cash transactions and provided personalized guidance to customers in finding suitable shoe selections.
Cashier/Assistant Manager
BILLY SIMS BBQ
Overland Park, KS
06.2017 - 12.2017
- Executed closing procedures for register operations to maintain financial integrity.
- Managed processes for wrapping, counting, weighing, and labeling meat cuts to maintain product quality and compliance.
- Tracked and recorded meat inventory levels to ensure accurate supply chain operations.
- Oversaw sales operations and facilitated payment collection from customers. Led initiatives to streamline transaction processes and improve customer engagement. Drove efforts to enhance overall sales performance and customer retention.
- Implemented systematic food storage practices in designated containers and areas to maintain quality and safety.
- Oversaw sanitation of work area, ensuring all dishes, utensils, and silverware were thoroughly cleaned. Managed waste removal and disposal processes. Directed cleaning of dining area through vacuuming, sweeping, and mopping activities.
Collections Associate
Convergys
Olathe, KS
03.2017 - 09.2017
- Collected customer details including name, address, and payment method. Processed online payments efficiently.
- Processed payments and managed online documentation for services.
Cleaner
A Ray's cleaning service
Topeka, KS
05.2014 - 07.2016
- Streamlined hiring processes, resulting in timely recruitment of qualified employees. Enhanced payroll efficiency for new hires through effective support. Contributed to successful management of building contracts.
- Achieved a consistently clean environment through effective mopping, sweeping, and vacuuming. Completed heavy cleaning tasks that improved facility appearance and hygiene. Enhanced operational efficiency by streamlining cleaning processes and team collaboration.
Sharps Specialist
Stericycle
Topeka, KS
12.2014 - 05.2015
- Serviced sharp containers to ensure compliance with hospital safety standards.
- Ensured adherence to safety protocols and federal regulations governing waste disposal methods.
Cashier/Customer Service
Finish Line, Inc.
Topeka, KS
11.2012 - 03.2013
- Conducted needs assessments through direct communication with customers to enhance service delivery.
- Conducted assessments of customer needs and curated product recommendations to optimize purchasing experiences.
- Reviewed and analyzed current sales and promotions policies to provide accurate information on payment and exchange procedures.
- Oversaw cash register activities, including money counting and delivering accurate change to enhance customer satisfaction.
Education
Construction
Washburn University of Topeka
Topeka, KSHigh school or equivalent - undefined
Shawnee Heights High School
Berryton, KS05.2012
Skills
- Organizational capabilities
- Customer service excellence
- Windows expertise
- Digital literacy
- Reception duties
- Shipping and receiving processes
- Inside sales proficiency
- Telephone etiquette
- Microsoft Office tools
- Warehouse operations
- Cash management skills
- Retail selling techniques
- Call center expertise
- Logistics planning
- Negotiation tactics
- Material handling proficiency
- POS system knowledge
- Efficient picking and packing
- Sales strategies
- Proficient in English
- Mathematical skills
- Office administration experience
- Cash register proficiency
- Inventory management skills
- OSHA regulatory compliance
- CSR professionalism
- Effective communication skills
- Warehouse associate responsibilities
- Merchandising knowledge
- Customer service
- Computer skills
- Sales
- Packing efficiency
- Loading and unloading
- Shipping and receiving
- Barcode scanning
- Shipment preparation
- Inventory management
- Order picking
- Pallet jack usage
Certification
- OSHA 30 Present
- Driver's License April 2020 to April 2026
- OSHA 10
Timeline
Picker/Packer
Frito-Lay
02.2024 - 08.2025
Warehouse Associate
Frito-Lay
12.2022 - 03.2023
Warehouse Associate/ Picker/Loader
Westaff
11.2021 - 03.2022
CSR - Customer Service Representative / Data Entry
MAXIMUS
12.2019 - 09.2020
Cash Logistics Processor/Vault Teller
Brink's Incorporated
04.2019 - 06.2019
Cashier, Sales Associate
Kids Foot-Locker
02.2019 - 05.2019
Cashier/Assistant Manager
BILLY SIMS BBQ
06.2017 - 12.2017
Collections Associate
Convergys
03.2017 - 09.2017
Sharps Specialist
Stericycle
12.2014 - 05.2015
Cleaner
A Ray's cleaning service
05.2014 - 07.2016
Cashier/Customer Service
Finish Line, Inc.
11.2012 - 03.2013
High school or equivalent - undefined
Shawnee Heights High School
Construction
Washburn University of Topeka