Work Preference
Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Shayla Scott
Open To Work

Shayla Scott

Healthcare
Adel,GA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Release of Information SpecialistsCustomer Service Advisor II, WAHBilling SpecialistWarehouse AssociateCustomer Service Representative

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Adel, GA, USValdosta, GATifton, GAMoultrie, GAThomasville, GA
Open to relocation: Yes

Salary Range

$40000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceHealthcare benefits

Summary

Customer-focused professional with extensive experience in service and logistics. Demonstrates adaptability by effectively managing customer inquiries and operational tasks in high-pressure environments. Committed to enhancing workflow efficiency and maintaining high standards of accuracy in all operations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Release of Information Specialists

Verisma
06.2025 - 02.2026
  • Processed documentation accurately and efficiently, ensuring compliance with privacy regulations.
  • Initiated medical record release process by entering data into Verisma Software.
  • Performed this position remotely.

Customer Service Advisor II, WAH

Concentrix
04.2023 - 04.2025
  • Answered incoming calls with professionalism, listened to customers’ needs and concerns, and demonstrated empathy to build rapport.
  • Resolved customer complaints using effective problem-solving techniques.
  • Clarified members' requirements by utilizing decision-support tools to ensure accurate understanding of their needs.
  • Assisted customers with inquiries about products and services.
  • Provided detailed information about account statuses and billing issues.

Billing Specialist

Bright Spring Health
Valdosta, GA
07.2021 - 03.2022
  • Generated accounts receivable reports, contacted clients for missing information, and clarified invalid insurance services to maintain billing integrity.
  • Identified, researched, and resolved billing variances, ensuring system accuracy and up-to-date records.
  • Processed patient billing inquiries efficiently and accurately.
  • Reviewed and verified insurance claims for compliance.
  • Managed accounts receivable and tracked outstanding invoices.

Warehouse Associate

Home Depot
Lake Park, GA
06.2020 - 07.2021
  • Lifted materials weighing up to seventy-five pounds while preparing shipments through boxing, packing, and labeling orders.
  • Verified quantity and description of materials received by matching merchandise against checklists to ensure accuracy.
  • Operated PC and RF-based computer system for efficient inventory management.

Education

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy
Tampa, Florida
01-2020

Skills

  • Medical billing
  • Insurance verification
  • Claims processing
  • Software knowledge
  • Attention to detail
  • Analytical skills
  • Time management
  • Adaptability
  • Self-motivation
  • Effective communication
  • Active listening

Certification

Certified patient access representative (CPAR), Healthcare Financial Management Association

References

Available upon request

Timeline

Release of Information Specialists

Verisma
06.2025 - 02.2026

Customer Service Advisor II, WAH

Concentrix
04.2023 - 04.2025

Billing Specialist

Bright Spring Health
07.2021 - 03.2022

Warehouse Associate

Home Depot
06.2020 - 07.2021

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy

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Shayla ScottHealthcare