Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shayla Smith

Darby,PA

Summary

Aviation professional prepared to excel in supervisory role. Expertise in managing ground operations and ensuring adherence to safety protocols. Known for strong team collaboration and adaptability to dynamic work conditions. Skills include leadership and operational efficiency, valued by employers.

Overview

11
11
years of professional experience

Work History

Ramp Agent Supervisor

Piedmont Airlines
Philadelphia, PA
10.2021 - Current
  • Supervised ramp operations, ensuring timely aircraft servicing and optimal resource allocation.
  • Trained and mentored staff on safety protocols and operational procedures to enhance team performance.
  • Coordinated ground support equipment usage, optimizing turnaround times for incoming flights.
  • Implemented process improvements that increased efficiency in baggage handling and cargo management.

Cashier

Target
Springfield, PA
01.2018 - 05.2022
  • Processed customer transactions efficiently, ensuring accurate cash handling and adherence to company policies.
  • Maintained knowledge of promotions and sales to enhance customer experience and drive sales.
  • Assisted in training new cashiers, promoting best practices for checkout procedures and customer service.
  • Resolved customer inquiries and complaints, employing effective communication skills to ensure satisfaction.

Manager

Kmart
Clifton Heights, PA
06.2015 - 12.2019
  • Supervised daily operations to ensure compliance with company policies and procedures.
  • Trained and mentored team members to enhance performance and customer service skills.
  • Developed and implemented process improvements, resulting in increased operational efficiency.
  • Managed inventory control systems to optimize stock levels and reduce waste.

Education

High School Diploma -

Interboro High School
Prospect Park, PA
2016

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Ramp service
  • Ground operations
  • Operational efficiency
  • Safety management

Timeline

Ramp Agent Supervisor

Piedmont Airlines
10.2021 - Current

Cashier

Target
01.2018 - 05.2022

Manager

Kmart
06.2015 - 12.2019

High School Diploma -

Interboro High School
Shayla Smith