Shayla Splendoria
Georgetown
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
Independent Financial
Austin, TX
02.2021 - 05.2022
- Facilitated phone interviews with loan applicants to evaluate financial needs and recommend suitable loan products.
- Fostered robust client relationships throughout the loan process from initial interview to closing.
- Facilitated compliance training sessions and ensured adherence to current guidelines.
- Partnered with processing, underwriting, and title closing teams to ensure efficient closing operations.
Mortgage Loan Officer
Lennar Mortgage
Austin, TX
06.2018 - 02.2021
- Cultivated strong relationships with new home consultants for second largest builder in the country, achieving over 85% capture rate.
- Facilitated origination of 86 loans totaling $20.1 million in 2020, demonstrating resilience in high-pressure settings.
- Reviewed and validated financial documents to ensure accuracy and compliance for underwriting submission.
- Monitored and enforced compliance with federal, state, and investor regulations.
Banking Support Specialist
BBVA Compass
Austin, TX
03.2018 - 06.2018
- Facilitated client account applications in a high-volume call center environment.
- Evaluated client relationships with the bank to assess eligibility for new accounts and personal loans.
- Verified income documents and credit reports for accuracy to facilitate client acquisition of personal loans and credit accounts.
Mortgage Loan Officer Assistant
Security America Mortgage
Austin, TX
06.2017 - 02.2018
- Assisted loan officer by answering calls, scheduling meetings, managing calendars, and handling document copying, faxing, and filing.
- Facilitated collection and review of borrower documents in collaboration with loan officer.
- Evaluated files to identify issues and formulate solutions before submission to processing and underwriting.
Education
Associate of Science - Accounting
Southern New Hampshire University
Hooksett, NH05.2023
Bachelor's degree - Business Administration
Texas State University
San Marcos, TX05.2015
Skills
- Bilingual in English & Spanish
- Loan origination
- Financial analysis
- Regulatory compliance
- Client relationship management
- Document verification
- Credit evaluation
- Underwriting coordination
- Mortgage products knowledge
- Sales strategy development
- Risk assessment
Certification
- Certified Notary Public
- NMLS
Languages
Spanish - Expert
Timeline
Mortgage Loan Officer
Independent Financial
02.2021 - 05.2022
Mortgage Loan Officer
Lennar Mortgage
06.2018 - 02.2021
Banking Support Specialist
BBVA Compass
03.2018 - 06.2018
Mortgage Loan Officer Assistant
Security America Mortgage
06.2017 - 02.2018
Bachelor's degree - Business Administration
Texas State University
Associate of Science - Accounting
Southern New Hampshire University