Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shayla Stevenson

Atlanta,United States

Summary

Motivated Health Science graduate familiar with evaluating patients , managing rehabilitation and preventing injuries. Excellent written and verbal communication, organizational and planning abilities. Knowledgeable about instrument-assisted treatments. Skilled at listening and following directions from qualified athletic professionals to accomplish the six domains of the field. Enthusiastic about enhancing acquired skills and pursuing professional credentials. Dedicated team player focused on effective strength training, athlete conditioning and rehabilitation after injuries. Well-versed in injury evaluations and subsequent care. Successful at maintaining neat, clean and ready-to-use athletic areas. Enthusiastic student with a General Health Science Degree pursuing patient care hours to gain real-world experience. Proficient in taping and padding joints, responding to emergencies and documenting all activities. Certified in CPR/First Aid and AED use.

Overview

9
9
years of professional experience

Work History

Home Health Aide

Health Force
01.2022 - 03.2024
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.

Secretary

GF Tax Services/ Legacy Morgage
03.2020 - 04.2022
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Completed accurate daily report documents, memos and invoices.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Entered data into Software system and updated customer contacts with information to keep records current.
  • Recorded expenses and maintained accounting records.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Drafted agendas, recorded minutes and created documents for meetings.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Athletic Training Student

Florida A&m University Sports Information
08.2015 - 04.2021
  • Worked under supervision of certified trainer to complete assessments, plan treatments and manage care.
  • Filled out documentation for incidents, treatments and player records.
  • Prepared equipment for strength training and rehabilitative care.
  • Maintained facility compliance with OSHA and school system requirements.
  • Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice or while exercising.
  • Instructed athletes on appropriate stretches and at-home treatments for minor injuries.
  • Communicated with head trainer and doctors about patient needs.
  • Devised rehabilitation and exercise plans to aid healing, build strength and prevent further injury.
  • Evaluated and triaged athletic injuries for doctor.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Carried out day-day-day duties accurately and efficiently.

Apple Support Technical Advisor

Apple
02.2017 - 01.2020
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Devised solutions to operations issues related to System and Software, working closely via phone, email, live chat and web teleconference.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.

Education

Doctor Of Physical Therapy - Physical Therapy

Georgia State University
Atlanta, GA

Bachelor of Science - Health Sciences- General

Florida Agricultural And Mechanical University
Tallahassee, FL
12.2019

Skills

  • Training Strategies
  • Equipment Usage
  • Technique Evaluation
  • Strength Training Management
  • Acute and Rehabilitative Care
  • Injury Assessments
  • First Aid Care
  • Training Exercises
  • Student Training
  • Quality Patient Care
  • Customer Satisfaction
  • Positive Reinforcement
  • Stretching Practices
  • Documentation Skills
  • Player Supervision
  • Care plan assessment
  • Care Plan Management
  • Client documentation
  • Case Management
  • Schedule Management
  • Medical Charting
  • Patient Care

Timeline

Home Health Aide

Health Force
01.2022 - 03.2024

Secretary

GF Tax Services/ Legacy Morgage
03.2020 - 04.2022

Apple Support Technical Advisor

Apple
02.2017 - 01.2020

Athletic Training Student

Florida A&m University Sports Information
08.2015 - 04.2021

Doctor Of Physical Therapy - Physical Therapy

Georgia State University

Bachelor of Science - Health Sciences- General

Florida Agricultural And Mechanical University
Shayla Stevenson