SHAYLA TURNBULL
Edwards,CO
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Scheduler position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Spa Director
Exhale Spa
01.2022 - 12.2023
- Greeted spa guests warmly to create positive first impression of establishment.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Responded to customer inquiries or complaints.
- Oversaw operations by managing activities related to Front Desk training, treatment procedures, budget maintenance, insurance, inventory management and marketing.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
Patient Access Representative
Colorado Mountain Medical With Vail Health
02.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Resolved patient billing issues in line with established guidelines.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Front Desk Manager
Exhale Spa
01.2021 - 01.2022
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for spa reputation, staff productivity and operational efficiency.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest issues with reservations with knowledgeable and friendly service.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Created lasting relationships with guests that built loyalty and drove Spa revenue.
Manager on Duty
Exhale Spa (formally Known As Allegria Spa)
12.2018 - 01.2021
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
- Handled employee-related issues to improve performance, professional conduct and attendance reliability
- Initiated plans to improve customer relations, quality standards and service efficiency
Spa Concierge
Allegria Spa
06.2017 - 12.2018
- Assisted guests with memberships, classes, and answered any questions.
- Assisted guests with sizes, questions about skin care products, restocking, and checking in and out guests for all treatments.
- Booking appointments for massage, facials, body treatments, and salon.
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels and refilling spa water.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Greeted guests and escorted to correct spa lounges.
- Provided all guests with tour of spa, swimming pool and fitness center to explain benefits of services and membership privileges, boosting memberships.
Student Practitioner
College Of International Esthetics
06.2016 - 01.2017
- Completed 750 Hour Medical Esthetics Program
- Performed Medical Facial Treatments on Clients.
- Knowledgeable about Skincare Products and Treatments.
- Customized Facials to fit individual client needs.
Spa Attendant
RockResorts Spa At The Lodge Of Vail
12.2015 - 04.2016
- Maintained sanitized and organized work areas according to standards.
- Assisted guests as needed; including delivering amenities (robes, sandals, towels, soaps, etc.) and various refreshments in order to provide convenient, courteous, efficient, fast, and flawless service.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels and refilling spa water.
- Responded to guest requests for assistance, toiletries and personal care items.
- Maintained linen cart so that it was neat and organized.
- Kept clubhouse clean, neat and well-stocked for use.
- Provided towels to clients in public baths, steam rooms and restrooms.
Student Practitioner
Denver School Of Massage Therapy
08.2014 - 03.2015
- 119 hours on hands on training
- Customized massages to fit individual client needs.
- Gained amazing experience that enhanced awareness of massage.
- Facilitated the clients healing process in a non-judgmental environment.
Cashier
Village Market
06.2013 - 07.2014
- Customer Service
- Problem solving, job dedication, and time management.
- Checked identification of proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted customers by answering questions and fulfilling requests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
Education
Certification - Hospitality And Resort Management
Colorado Mountain College
Edwards, CO04.2021
Aesthetician Diploma - Medical Esthetician
College of International Esthetics
Arvada, CO01.2017
Massage Certification - Massage Therapy
Denver School of Massage Therapy
Westminster, CO10.2015
High School Diploma -
Battle Mountain High School
Edwards, CO05.2014
Skills
- Team Relationships
- Payment Processing
- Insurance Company Knowledge
- Patient Registration
- Organization and Time Management
- Motivational Leadership
- Self-Motivated
- Attention to Detail
- Interpersonal Communication
- Excellent People Skills
- Strong Computer Skills
- Strong Organizational Skills
- Scheduling
- Excellent Customer Service
- Check-In And Check-Out Procedures
- Answering Phones
- Service Oriented
- Problem-Solving
- Phone and Email Etiquette
- Allscripts PM & EHR
Certification
- Forbes Training October 2022
- Hospitality and Resort Management Certification-May 2022
- Esthetician License - February 2017
- College of International Esthetics-Arvada, Co: 750 hour Medical Esthetics Program Diploma
- Professional Massage Therapy Program, October 2015 The Denver School of Massage Therapy: 815.5 Hours including Eastern and Western First Aid & CPR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Patient Access Representative
Colorado Mountain Medical With Vail Health
02.2023 - Current
Assistant Spa Director
Exhale Spa
01.2022 - 12.2023
Front Desk Manager
Exhale Spa
01.2021 - 01.2022
Manager on Duty
Exhale Spa (formally Known As Allegria Spa)
12.2018 - 01.2021
Spa Concierge
Allegria Spa
06.2017 - 12.2018
Student Practitioner
College Of International Esthetics
06.2016 - 01.2017
Spa Attendant
RockResorts Spa At The Lodge Of Vail
12.2015 - 04.2016
Student Practitioner
Denver School Of Massage Therapy
08.2014 - 03.2015
Cashier
Village Market
06.2013 - 07.2014
Certification - Hospitality And Resort Management
Colorado Mountain College
Aesthetician Diploma - Medical Esthetician
College of International Esthetics
Massage Certification - Massage Therapy
Denver School of Massage Therapy
High School Diploma -
Battle Mountain High School
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