Shayla Watkins

• Collected and processed urine samples, ensuring proper handling and documentation per standard operating procedures.

• Managed sample packing and shipping, adhering to strict confidentiality and regulatory standards.

• Monitored laboratory equipment, including freezers and refrigerators, and reported any malfunctions.

• Maintained confidentiality and followed all protocols regarding personnel, donor, and center information.

• Provided exceptional customer service by checking in patients, scheduling appointments, and assisting with follow-up care.

• Verified patient insurance and eligibility, ensuring accurate billing and smooth appointment processing.

• Used EPIC to input patient information and manage medical records with high accuracy.

• Developed strong relationships with patients, physicians, and hospital staff to create a positive, efficient care environment.

Managed an 8-client household, including housekeeping and healthcare-related tasks such as doctor appointments, meal preparation, and other support services essential to client health.

• Administered bedside and personal care, including assistance with ambulation and personal hygiene.

• Educated patients about their prescribed diets and encouraged adherence to nutritional plans.

• Analyzed patient diet records and made recommendations for diet changes.

• Promoted healthy behaviors and positive interactions, fostering a supportive and disciplined environment for clients.