Shayla Williams
Connections To Independence
Saint Paul,MN
12
years of professional experience
Experienced client support professional with a background in independent living services and hospitality. Known for documentation, prioritization, and teamwork, with strong facilitation, problem-solving, and assertiveness to coordinate services and promote client independence.
Work History
Independent Living Skills Coordinator
5 Months- Coordinated independent living skill sessions for clients, reinforcing daily routines, self-care, and community navigation.
- Assisted clients with budgeting, scheduling, and household management skills to promote greater independence.
- Supported individualized service plans by documenting progress, updating goals, and tracking client readiness.
- Facilitated resource referrals and community connections to address housing, transportation, and employment needs.
Server/Bartender
4 Years 7 Months- Mixed cocktails, poured draft beverages, and maintained consistent bar presentation and drink quality.
- Delivered attentive table service, accurately taking orders and coordinating timely food and beverage delivery.
- Recommended menu items, specials, and pairings to enhance guest experience and increase sales.
- Processed payments, balanced cash drawer, and resolved guest check discrepancies with accuracy.
- Monitored bar and dining areas, anticipating needs and responding quickly to service requests.
- Trained new staff on POS procedures, service standards, and bar opening and closing routines.
Lead Server
5 Years 1 Month- Trained new servers on menu knowledge, service standards, and POS procedures.
- Monitored table sections to ensure timely order delivery and consistent guest attention.
- Coordinated dining room service to maintain smooth guest flow during peak shifts.
- Communicated special requests and modifications clearly between guests, kitchen, and bar staff.
- Supervised side work, table setups, and closing tasks to maintain readiness.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
Education
Associate of Applied Science - Chemical Dependency
Skills
Progress documentation
Session facilitation
Client advocacy
Life skills training
Resource coordination
Collaborative teamwork
Effective communication
Timeline
Independent Living Skills Coordinator
Connections To Independence
05.2026 - CurrentRead More
Server/Bartender
Shamrocks Irish Nook
07.2021 - 02.2026Read More
Lead Server
Billy's on Grand
05.2014 - 06.2019Read More
Metro State University
Associate of Applied Science from Chemical Dependency
Read More