Shaylah Lounsbury
Newark,DE
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Hostess/Server
Senor Panchos Southbury
04.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Babysitter
Self Employed
12.2018 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Assisted children with homework assignments and special projects across different subjects.
- Engaged with children on individual basis to build positive relationships.
Education
Bachelor of Science - Psychology
University of Delaware
Newark, DE05.2027
High School Diploma -
Pomperaug Regional High School
Southbury, CT06.2023
Skills
- Sales Expertise
- Customer Service
- Phone Inquiries
- Time Management
Activities and Community Service
National Honors Society
2 year member
- Demonstrated the pillars of scholarship, character, leadership, and service, while participating in tutoring, fundraisers, and club events
- Maintained a 4.0 GPA throughout high school and completed 50+ hours of community service
School Psychologist
Job Shadowing
- Assisted in student counseling meetings, and classroom management
- Sampled a written psychological evaluation
- Formed relationships with students and staff
Sunday School Teacher
Volunteer
- Support the mental and social growth of infants - 10 year olds
- Teach lessons and assist other teachers in projects and readings
- Overlook children and resolve conflicts or disagreements
Timeline
Hostess/Server
Senor Panchos Southbury
04.2021 - Current
Babysitter
Self Employed
12.2018 - Current
Bachelor of Science - Psychology
University of Delaware
High School Diploma -
Pomperaug Regional High School
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