Hi, I’m
Shaylah Tierney
Denver,Colorado
Summary
Experienced in customer service and hospitality with advanced knowledge of the liquor industry. Demonstrated strong communication and relationship skills through successful management of high-volume accounts, leading to increased sales and heightened customer satisfaction. Seeking to leverage expertise in customer service for a remote position.
Overview
8
years of professional experience
Work History
BurnDown
Lead Hostess
07.2023 - Current
Job overview
- Manage front-of-house operations, ensuring efficient seating and guest flow in high-volume environment.
- Supervise and train host staff, maintaining excellent customer service standards.
- Coordinate reservations and special requests, effectively handling high-pressure situations.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Supported needs of 10 + person wait staff who attended to specific needs of countless customers daily for 650 capacity restaurant with social relevancy and intentionality.
Improper City
Bartender
07.2023 - Current
Job overview
- Serve variety of beverages, including craft cocktails, in fast-paced bar environment.
- Create welcoming atmosphere, engaging with patrons and fostering positive environment.
- Served high customer volumes during special events, nights, and weekends.
Embassy Suites Hotel
Food and Beverage Manager
01.2023 - 07.2023
Job overview
- Oversaw daily operations of food and beverage department, ensuring high service standards and customer satisfaction.
- Managed staff schedules, training, and performance to maintain a cohesive and efficient team.
- Collaborated with kitchen and event teams to coordinate catering services for hotel events and conferences.
- Monitored inventory levels, placed orders, and managed budgets to optimize cost efficiency.
- Implemented promotional strategies to increase sales and enhance guest experience.
Fedway Associates
Sales Associate
07.2018 - 08.2022
Job overview
- Acquired and handled over 50 high-volume liquor store and restaurant accounts.
- Facilitated approximately $5 million in liquor sales over the three years.
- Met with client accounts weekly to inform them regarding products, cost, and availability.
- Developed strategies to increase sales and determine customer needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
Fedway Associates
Merchandiser
06.2016 - 06.2018
Job overview
- Worked with sale’s team, manager, vendors, and retailers to promote products and services to increase sales.
- Assembled displays and worked with onsite staff to optimize store layout and promote specific products.
- Updated pricing and signage to complete product displays and educate customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Education
Montclair High SchoolMontclair, NJ
High School Diploma
06.2014
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Remote Communication Tools
- Customer Relationship Management (CRM) Systems
- Time Management
- Problem Solving
- Inventory Management
- Product Sales
- Event Planning
- Upselling strategies
- Data Entry
- Office Organization
- Administrative Support
References
- Robert Felton, V.P. Fedway Associates, 973-650-5616
- Dana Gardner, Manager, BurnDown, 414-331-1282
- Bailey Fout, Manager, Burndown, Bfout96@outlook.com
Timeline
Lead Hostess
BurnDown
07.2023 - Current
Bartender
Improper City
07.2023 - Current
Food and Beverage Manager
Embassy Suites Hotel
01.2023 - 07.2023
Sales Associate
Fedway Associates
07.2018 - 08.2022
Merchandiser
Fedway Associates
06.2016 - 06.2018
Montclair High School
High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- Tips Ceretified
Similar Profiles
Connor LongConnor Long
Bar Team Member at BurnDownBar Team Member at BurnDown
Amber ShockeyAmber Shockey
Lead Server at Black Eyed Pea RestaurantLead Server at Black Eyed Pea Restaurant
Hunter HamiltonHunter Hamilton
Senior Database Administrator at Vail ResortsSenior Database Administrator at Vail Resorts
Alexia BlandonAlexia Blandon
Freelance Photographer at Self EmployedFreelance Photographer at Self Employed
ERICA PEREZERICA PEREZ
Mortgage Specialist at SPECIALIZED LOAN SERVICINGMortgage Specialist at SPECIALIZED LOAN SERVICING