Shayla Marie Jackson
Houston,TX
Summary
Strategic Consultant known for problem-solving, communication, and fostering strong customer relationships. Specialize in giving every customer a positive and memorable experience. Proficient in software development, system administration, and technical support. Hardworking with multitasking, and time management abilities. A collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Agent
PHP Solutions
Houston, TX
04.2025 - Current
- Collaborated with partners to deliver innovative solutions addressing client needs.
- Focused on skill development essential for a successful insurance career.
- Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.
- Leveraged knowledge of precedents and applicable laws to determine probable case outcomes.
Kitchen Cutlery Consultant
Vector Marketing
03.2025 - Current
- Provided expert advice on kitchen cutlery to customers, ensuring satisfaction, and fostering repeat business.
- Developed strong relationships with clients through exceptional service and product knowledge.
- Conducted in-depth research in order to write effective proposals, agreements, and contracts.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
Customer Service Agent
Dynata Corp
02.2021 - 03.2022
- Managed online orders for Pizza Hut, addressing customer inquiries and issues efficiently.
- Ensured high levels of customer satisfaction through effective communication and problem-solving.
- Identified opportunities for upselling additional products or services based on customer needs.
Independent Contractor
Shiftsmart
01.2019 - 01.2020
- Performed merchandising duties, including product placement and inventory management.
- Adapted to various store environments, demonstrating flexibility and attention to detail.
Entry-Level Survey Taker
Dynata Corp
09.2017 - 03.2018
- Conducted phone surveys and questionnaires, gathering valuable data for research purposes.
- Maintained professionalism and accuracy while engaging with participants.
Lead Attendant
Express Laundry
03.2015 - 10.2016
- Supervised staff and managed day-to-day operations of the laundry facility.
- Ensured a clean, safe, and efficient environment for customers.
Administrative Assistant
CATS Co
06.2012 - 09.2013
- Assisted in day-to-day operations and administrative tasks, providing support to management and team members.
- Managed correspondence, filing systems, and office supplies.
Education
Associate of Arts - Culinary Arts, French Cuisine, Basic Baking
Le Cordon Bleu
Pasadena, CA05.2012
GED - Health Administration
Community College of Denver
Denver, CO01.2008
Skills
- Excellent written and verbal communication Skills
- Client relations proficiency
- Proficient in data entry and administrative support
- Knowledgeable in merchandising strategies
- Ability to multitask in fast-paced environments
References
Available upon request.
Certification
- Health and Sanatation Certified
- CPR certified
- Certificate of Completion in Computer Knowledge
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteTimeline
Insurance Agent
PHP Solutions
04.2025 - Current
Kitchen Cutlery Consultant
Vector Marketing
03.2025 - Current
Customer Service Agent
Dynata Corp
02.2021 - 03.2022
Independent Contractor
Shiftsmart
01.2019 - 01.2020
Entry-Level Survey Taker
Dynata Corp
09.2017 - 03.2018
Lead Attendant
Express Laundry
03.2015 - 10.2016
Administrative Assistant
CATS Co
06.2012 - 09.2013
Associate of Arts - Culinary Arts, French Cuisine, Basic Baking
Le Cordon Bleu
GED - Health Administration
Community College of Denver
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