Shaylan Arash
Frisco
Summary
Results-driven professional with extensive experience in banking operations and employee management. Skilled in training and mentoring teams to achieve high performance while ensuring compliance and delivering exceptional customer service.
Overview
18
18
years of professional experience
Work History
Retail Banker
Woodforest Natinal Bank
Plano, TX
09.2023 - Current
- Managed daily banking operations, ensuring compliance with regulations and internal policies.
- Developed strong customer relationships, providing tailored financial solutions and enhancing client satisfaction.
- Trained and mentored junior staff on banking procedures and customer service excellence.
- Executed cash management activities, maintaining accuracy in transactions and balancing cash drawers.
Team Leader /Pharmacy Technician Trainee
Walgreens
Plano, TX
02.2020 - 09.2023
- Led team in achieving operational goals through effective resource allocation and workflow management.
- Mentored staff to enhance performance and ensure adherence to company policies and procedures.
- Implemented process improvements that streamlined operations and increased efficiency across departments.
- Conducted regular training sessions, enhancing team skills and knowledge of products and services.
Data Entry
CVS Pharmacy
Richardson, TX
01.2019 - 02.2020
- Conducted audits of existing data entry processes.
- Boosted overall efficiency with thorough record-keeping and accurate data entry.
- Completed accurate and timely data entry.
- Expedited data entry tasks with efficient typing speed and accuracy.
Customer Service Representative
Walmart
Plano, TX
10.2017 - 01.2019
- Resolved customer inquiries and complaints efficiently through active listening and problem-solving techniques.
- Assisted in training new employees on customer service protocols and company policies.
- Maintained knowledge of product offerings to provide accurate information to customers.
- Collaborated with team members to enhance overall customer satisfaction through effective communication.
Laboratory Technician
Emam Reza Hospital
Tabriz Iran
01.2014 - 08.2017
- Conducted routine laboratory tests, ensuring adherence to safety protocols and quality standards.
- Operated advanced laboratory equipment, including centrifuges and spectrophotometers, maintaining optimal functionality.
- Analyzed test results and documented findings accurately in electronic health records for patient care continuity.
- Collaborated with healthcare teams to interpret data, contributing to effective patient diagnosis and treatment plans.
Cashier
Target
Aliso Viejo, CA
10.2007 - 09.2012
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and reconciled discrepancies daily.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team to optimize checkout workflow during peak hours.
Education
Pharmacy Training -
Collin Collage
Plano, TX09-2018
High School Diploma -
Tabriz High School
Tabriz Iran05-2004
Associate of Science -
Azad University of Tabriz
Tabriz Iran01-2007
Skills
- Branch operations
- Cash handling
- Cash handling proficiency
- Credit analysis
- Employee management
- Financial skills
Languages
Persian
Native or Bilingual
Turkish
Professional Working
Timeline
Retail Banker
Woodforest Natinal Bank
09.2023 - Current
Team Leader /Pharmacy Technician Trainee
Walgreens
02.2020 - 09.2023
Data Entry
CVS Pharmacy
01.2019 - 02.2020
Customer Service Representative
Walmart
10.2017 - 01.2019
Laboratory Technician
Emam Reza Hospital
01.2014 - 08.2017
Cashier
Target
10.2007 - 09.2012
Pharmacy Training -
Collin Collage
High School Diploma -
Tabriz High School
Associate of Science -
Azad University of Tabriz