- Participating in fundraising events to support local charities, schools, or community projects
- Volunteer Work
- Photography
- Adventure Travel
- Web Development and Design
- Participating in various sports activities for physical activity, camaraderie, and personal growth
- Interior Design
Shaylea Gray
Puyallup
Summary
Studio management professional with strong track record in overseeing daily operations, team leadership, and project coordination. Proven ability to drive performance and improve efficiency through effective collaboration and strategic planning. Adept at navigating changing priorities while ensuring high-quality outcomes. Skilled in resource management, scheduling, and fostering positive work environment.
Overview
10
10
years of professional experience
Work History
Studio Manager
Orange Theory Fitness
05.2020 - 08.2025
- Oversee all operations of the studio including billing relations, membership experience, scheduling, and hiring and managing all front counter staff.
- Social media management, developing strategies to increase followers, creating and overseeing posts and producing content.
- Understanding of all performance metrics (KPIs), revenue, ordering, inventory, payroll, cost controls and facilities maintenance.
- Responsible for 30-60-90 and annual staff performance reviews.
- Maintain corporate policies, business practices, systems and processes.
- Ensures that all front counter processes are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), guest Registration, cash handling, delinquent account procedures, customer care calls and change requests.
- Provide and maintain the highest level of customer service.
- Provide effective decision-making regarding customer service issues.
- Plan and promote special events for the studio monthly, using OTF tools for effective outreach and community involvement.
- Responsible for ensuring that the facility is clean, maintained and operationally sound.
Barista
Good Vibes Espresso
01.2025 - Current
- Trained new baristas on beverage preparation techniques and customer service standards.
- Ensured consistent quality of espresso drinks through precise brewing methods and equipment maintenance.
- Managed inventory levels, minimizing waste while ensuring product availability for peak hours.
- Developed seasonal drink specials that enhanced customer engagement and boosted sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Barista
Perfect Cup Espresso
10.2021 - 06.2023
- Make and served specialty espresso drinks
- Retail apparel
- Manage POS system
Medical Assistant/Certified Nursing Assistant
Comfort Keepers
12.2019 - 04.2020
- Assisted with personal tasks such as dressing and bathing the patient.
- Participated with patients in leisure activities and provided transportation.
- Oversaw administering medication and observed patient vital signs.
- Provided a clean and safe living environment for patients.
Medical Assistant/Certified Nursing Assistant
Private Care
01.2019 - 10.2019
- Assisted with personal tasks such as dressing and bathing the patient.
- Participated with patient in leisure activities and provided transportation.
- Oversaw administering medication and observed patient vital signs.
- Provided a clean and safe living environment for patient.
Medical Assistant/Certified Nursing Assistant
Sharon Care
12.2015 - 12.2018
- Assisted with personal tasks such as dressing and bathing the patient
- Participated with patient in leisure activities and provided transportation.
- Oversaw administering medication and observed patient vital signs under the supervision of a Registered Nurse.
- Provided a clean and safe environment for patients at the nursing home.
Education
Associate of Science -
Centralia College
06.2017
Highschool Diploma - undefined
W.F West Highschool
06.2015
Certified Nursing Assistant - undefined
Career in Caregiving
06.2015
Skills
- Excellent verbal and written communication skills
- Demonstrated organizational and problem solving skills
- Strong work ethic, integrity and professionalism
- Time management skills and ability to organize and prioritize tasks to meet deadlines
- Knowledgeable with Microsoft Office Products and General Computer skills
- Attention to detail
- Decision-making
Interests
Timeline
Barista
Good Vibes Espresso
01.2025 - Current
Barista
Perfect Cup Espresso
10.2021 - 06.2023
Studio Manager
Orange Theory Fitness
05.2020 - 08.2025
Medical Assistant/Certified Nursing Assistant
Comfort Keepers
12.2019 - 04.2020
Medical Assistant/Certified Nursing Assistant
Private Care
01.2019 - 10.2019
Medical Assistant/Certified Nursing Assistant
Sharon Care
12.2015 - 12.2018
Highschool Diploma - undefined
W.F West Highschool
Certified Nursing Assistant - undefined
Career in Caregiving
Associate of Science -
Centralia College
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