Ashleigh Dees
Garland,TX
Summary
Dynamic professional with a proven track record at Summit Portraits, excelling in customer service and sales expertise. Leveraged problem-solving skills and a friendly, positive attitude to enhance customer satisfaction and exceed business goals. Adept in multitasking and teamwork, consistently fostering a collaborative and productive work environment.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Studio Manager
Summit Portraits
Frisco, TX
07.2018 - 02.2021
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Provided positive first impressions to welcome existing, new and potential customers.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Scheduled and confirmed appointments and meetings for senior management team.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
Customer Sales Agent
Lithia Motors, Inc
Frisco, TX
09.2021 - 07.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Contacted potential customers to capitalize on sales opportunities.
- Set and achieved company defined sales goals.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided exceptional support to customers during the purchasing process, guiding them through available options and assisting in making informed decisions.
- Managed high call volumes while maintaining composure under pressure, resulting in consistent positive feedback from customers.
- Developed long-lasting relationships with clients by providing reliable after-sales support and maintaining open lines of communication.
Service BDC
Cavender Nissan Of Rockwall
Rockwall, TX
05.2023 - Current
- Achieved high level of customer service by assisting customers and assessing needs.
- Set up appointments with interested customers according to schedule availability.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Boles High School
Quinlan, TX05.2005
Skills
- Customer Service
- Exceeding Customer Expectations
- Detail-Oriented
- Goal-Driven
- Problem-solving skills
- Sales expertise
- Self-motivated professional
- Computer skills
- Verbal and written communication
- Good listening skills
- Excellent work ethic
- Teamwork and collaboration
- Friendly, positive attitude
- Multitasking
- Dependable and responsible
Timeline
Service BDC
Cavender Nissan Of Rockwall
05.2023 - Current
Customer Sales Agent
Lithia Motors, Inc
09.2021 - 07.2022
Studio Manager
Summit Portraits
07.2018 - 02.2021
Boles High School