Hi, I’m
SHAYLEE FERGUSON
Hattiesburg,MS
Summary
High-performing Graduate Assistant with solid experience in providing academic and administrative support to faculty members and students. Skilled at conducting research, managing projects and assisting with course materials. Strong problem-solving skills and committed to staying current with best practices and trends in higher education.
Overview
7
years of professional experience
Work History
Telus International
Annotator
02.2022 - Current
Job overview
- Collaborated with international colleagues on complex issues
- Utilized techniques for increasing data entry speed
- Coded and processed applications into required electronic formats
Honors College Leadership Council, USM
Academic Committee Member
03.2019 - Current
Job overview
- Facilitated one-on-one tutoring sessions focusing on academic subject areas
- Set up event facilities and equipment, organized supplies, welcomed guests to events, and oversaw attendance requirement protocols
Olive Gilbreath-McLorn Home Board Of Trustees
Administrative Assistant
01.2017 - Current
Job overview
- Responsible for grounds keeping and general upkeep for home
- Assisted coworkers and staff members with special tasks
- Introduce guests to Olive McLorn's story and home
University Of Southern MississippiHattiesburg, MS
Study Abroad Peer Advisor
02.2023 - 05.2023
Job overview
- Developed tips and support information for future foreign exchange students
- Assisted students in exploring and selecting study abroad opportunities
- Advised students on educational, career and social opportunities
Game Day
Customer Service Cashier
08.2022 - 01.2023
Job overview
- Developed and managed relationships with customers to increase customer loyalty
- Promptly responded to inquiries and requests from prospective customers
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Education
University of Southern MississippiHattiesburg, MS
MBA from Business Administration
05.2024
University Overview
In May of 2023, I will start working toward my master's in business administration at the University of Southern Mississippi.
University of Southern MississippiHattiesburg, MS
Bachelor of Science from International Business
05.2023
University Overview
I am International Business major with minors in anthropology and Spanish, and also a student of the USM Honors College.
- 3.98 GPA and Summa Cum Laude Graduate
- Ranked in Top 1% of class
- President's List Fall 2019 - Summer 2022
- Awarded Phi Kappa Phi Silver Bowl Award for Academic Excellence
- Beta Gamma Sigma Member
Macon Area Career And Technical Education CenterMacon, MO
Technical Certifications from Computer Science
08.2017
University Overview
- Microsoft Technical Associate in Java
- Microsoft Technical Associate in C#
- Completion of Program
- 3.9 GPA
- SkillsUSA Programming Competitor
- SkillsUSA Speech Competitor
- ByteJam Programming Competition Competitor
Skills
- Data Entry
- Oracle Java - Certified
- C# - Certified
- Adobe Acrobat
- Excel
- MS Office
- Tableau
- Visual Studios Skills
- Training and Development
- Information Research and Sourcing
- Writing
- Team Collaboration
Accomplishments
- President's List - University of Southern Mississippi - Fall 2019 - Summer 2022
- Foreign Exchange: University of Birmingham, England - Fall 2022
- Marketing Honor's Thesis: Challenging Checkout Charities: Exploring Generational Differences - Author and Lead Researcher - Presented at the Association of Marketing Theory and Practice Conference 2023, USM School of Marketing Student Research Showcase, and the USM Undergraduate Research Symposium
- Anthropology Capstone Project: La Plata, Missouri: A Train Town or a Town with a Train, Author
Timeline
Study Abroad Peer Advisor
University Of Southern Mississippi
02.2023 - 05.2023
Customer Service Cashier
Game Day
08.2022 - 01.2023
Annotator
Telus International
02.2022 - Current
Academic Committee Member
Honors College Leadership Council, USM
03.2019 - Current
Administrative Assistant
Olive Gilbreath-McLorn Home Board Of Trustees
01.2017 - Current
University of Southern Mississippi
MBA from Business Administration
University of Southern Mississippi
Bachelor of Science from International Business
Macon Area Career And Technical Education Center
Technical Certifications from Computer Science
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