Shaylen Busby
Customer Service Representative
Somerville,TX
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Timeliness Friendliness Adaptability Retail sales Strong communication Customer service Cash handling Positive and professional Calm demeanor
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Brenham State Supported Living Center
10.2024 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted disabled clients to support independence and well-being.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Customer Service Assistant - Bagger
HEB Grocery Store
07.2024 - 10.2024
- Respected company policies regarding waste reduction, using eco-friendly bags or reusable containers when possible.
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Ensured proper handling of fragile items to minimize breakages and complaints.
- Assisted cashiers with swift transactions for a streamlined checkout experience.
Counter Drug Criminal Analyst
Army National Guard
09.2023 - 03.2024
- Supported assigned LEAS with investigative analysis.
- Provided detailed analytical support to specific case requests.
- Communicated administrative or operational issues with team leader and officer in command.
Incident Awareness and Assessment Analyst
Army National Guard
11.2021 - 02.2023
- Created useful and timely intelligence products to support field operations.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Delivery Driver
Insomnia Cookies
08.2021 - 11.2021
- Completed on-time deliveries by choosing the best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
Military Intelligence Analyst
Army National Guard
03.2021 - 07.2021
- Advised and assisted in planning, collection, and implementation of all intelligence disciplines across full spectrum of intelligence operations.
- Developed comprehensive reports for commanding officers, supporting strategic decision-making processes.
- Identified potential threats by conducting in-depth analysis of current events and global political developments.
- Enhanced intelligence accuracy by conducting thorough research and analysis of critical data.
Sales Associate
Walmart supermarket
01.2021 - 03.2021
- Helped customers navigate store, complete sales and process returns.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Military Medical Specialist
Army National Guard
05.2020 - 12.2020
- Cleaned and sterilized medical instruments and disposed of contaminated supplies.
- Led multidisciplinary, continuous quality improvement program to improve patient outcomes.
Store Worker
Cefco
05.2019 - 08.2019
- Secured cash by following money handling procedures and processing payments with high accuracy.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Served food and beverages promptly with focused attention to customer needs.
Education
High school diploma -
Somerville High School
Somerville, TX 08.2015 - 05.2019
Some College (No Degree) - Pharmacy Technology
Texas A&M University - Texarkana
Texarkana, TX 06.2023 - 09.2023
Associate of Applied Science - Diagnostic Medical Sonography
The College of Health Care Professions
TX 05.2001 -
Skills
Verbal, interpersonal and written communication
Strong critical thinking capabilities
Teamwork and Collaboration Data analysis and assessments
Customer Assistance
Cash Handling
Product restocking
Payment Collection
Timeline
Direct Support Professional
Brenham State Supported Living Center
10.2024 - Current
Customer Service Assistant - Bagger
HEB Grocery Store
07.2024 - 10.2024
Counter Drug Criminal Analyst
Army National Guard
09.2023 - 03.2024
Some College (No Degree) - Pharmacy Technology
Texas A&M University - Texarkana
06.2023 - 09.2023
Incident Awareness and Assessment Analyst
Army National Guard
11.2021 - 02.2023
Delivery Driver
Insomnia Cookies
08.2021 - 11.2021
Military Intelligence Analyst
Army National Guard
03.2021 - 07.2021
Sales Associate
Walmart supermarket
01.2021 - 03.2021
Military Medical Specialist
Army National Guard
05.2020 - 12.2020
Store Worker
Cefco
05.2019 - 08.2019
High school diploma -
Somerville High School
08.2015 - 05.2019
Associate of Applied Science - Diagnostic Medical Sonography
The College of Health Care Professions
05.2001 -
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